Quality Analyst | Immediate joiners

R Systems International

2 - 7 years

5 - 7 Lacs

Noida

Posted:2 weeks ago| Platform:

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Skills Required

Call Audit Communication Skills Transcription Data Labeling Quality Analysis Quality Assurance Data Annotation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Quality Analyst

Location: Noida, Uttar Pradesh, India

Primary responsibilities:

Support researchers in training deep learning models through accurately categorizing content, annotating data, labelling images and as described in the project roadmap.
Ability to work on repetitive tasks efficiently and effectively with minimal or no errors.
Strong interest in Artificial Intelligence and machine learning, especially in deep learning.
Report and document issues faced from data annotation to the Research team and suggest solutions
Comprehending the overall purpose of an annotation task based on requirements
Provide feedback for improvement to existing tools that can improve the accuracy and quality of deep learning models
Internal project work to contribute to the growth, directions, models/annotators task, process, etc.

Mandatory requirements:

Excellent English-language oral and written communications skills
Minimum 3-5 years in a Professional environment (International Contact Centers) with much of that time in a Quality Assurance Role or data annotation.
Identify, analyze, and interpret trends or patterns in data sets to generate actionable insights.
Excellent hands-on experience in performing Root Cause Analysis.
Strong business acumen.
Should be a graduate in any stream with intermediate knowledge of MS Office.
Knowledge of contact center applications/metrics such as QM, Speech Analytics, AHT, FCR & NPS.

Graduate with minimum 2-6 years experience of Contact Center.
Atleast 3 years experience in call quality function.
Open for US Shift.
Open for WFO
Open for 18 Months Bond.

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