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Teleperformance (TP)
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Quality Analyst II International

Quality Analyst II International

Teleperformance (TP)

1 - 6 years

1 - 5 Lacs

Thane, Goregaon, Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

BPO Calibration 7Qc Tools RCA Net Promoter Score Root Cause Analysis QC Tools Pareto Analysis Customer Satisfaction 7Qc Control Charts TNI BQ Call Monitoring Call Quality Six Sigma Call Audit Feedback Quality Analysis Quality Tools Fishbone CSAT Six Sigma Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are actively hiring!!! Designation- Quality Analyst Location- Malad / Thane Shift- Rotational Shift (5 Days working with 2 rotational weekoffs) (including night shifts) Preferred immediate joiner. Roles and Responsibilities - Conduct quality audits, call audits, and root cause analysis to identify areas for improvement. Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where necessary. Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service. For more information kindly connect with - Simran Rana - 9137514621

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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