Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process Maintain accurate records of all internal and external interactions in the appropriate database/system Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance Conformance claims via the Quality Management System Knowledge of Quality Management Systems Supports Supervisor with hosting customer visits at local facility Prepare and distribute standard and customized internal and customer reports Understands Customer Order Management policies, procedures and metrics Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization Serves as Quality Management Systems Champion (e.g Internal Auditor Certification) and/or Subject Matter Expert Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Drives results - Consistently achieving results, even under tough circumstances. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Bachelor's degree or equivalent required.2 plus years of relevant customer order management, account management or in the supply chain field This position may require licensing for compliance with export controls or sanctions regulations. Experience: 2+ years of experience in Supply chain/Order Management. Team focused and passionate about customer support Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook) Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems Additional Info:- Should be ready to work in US time zone, 5 PM to 2 AM IST, India Time. Should be ready to work from office 3 days a week.

Degree in mechanical engineering, electrical engineering, applied sciences or a related discipline; 10+ years of professional experience in medical device regulatory affairs EU MDR, US FDA 510(k) and closely working R&D, Quality organizations. Strong proven experience creating Technical Documentation and 510(k) preparation and receiving submission approval (EU, Canada, US, etc.). Expertise in interpreting and implementing various medical device standards and guidance's, such as IEC 60601-1, ISO 14971-1, IEC 62366-1, ISO10993-1, and MEDDEV 2.7/4. Experience with systems for quality management, product development, and follow-up of procedures is an advantage. Knowledge and application of medical device QMS is required (e.g., ISO 13485, MDSAP, EU MDR, Risk Management etc.)

Designation:- Quality engineer Location :- Bangalore Salary:- Open for right candidates(Accommodation + Traveling) Interested candidates can mail their updated resume on shalini.gupta@mounttalent.com/or call 8470009974 Role & responsibilities Implement Quality Management Systems in line with our organization QMS systems procedure. Create awareness on quality requirements to the down the level and conduct necessary trainings. Communicate the quality policy to all departments and ensure buy in from department heads Review the quality manuals and highlight any concern areas or deviations to the respective department head Facilitate quality workshops and events to ensure that the policy and processes are understood at the grass- root level Monitor the quality tests in accordance with the Contract. Liaison with Client, Consultants on Quality subject. Facilitate quality audits and ensure adherence to the preset quality standards. Contribute the knowledge management systems through timely archiving of the quality manuals and other relevant knowledge acquired over the course of the project. Preparation of Inspection & Test plans, Method statements for each activities. Identify the potential causes which will affect the quality and ensure necessary preventive actions on those causes. QUALIFICATIONS, EXPERIENCE & COMPETENCIES Any Engineering Graduation Technical Knowledge Sound knowledge of Planning & MIS Understanding on impact of laws and regulations. Knowledge in business development and business planning Preferred candidate profile Good Communication Can Join Immediately 0r within 15 days Perks and benefits (Accommodation + Traveling)