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Partner Management & Service Governance Airtel

7.0 - 12.0 years

7 - 16 Lacs

gurugram

Work from Office

Role & responsibilities 1. Partner/Vendor Management Act as the primary point of contact for strategic Third party partners and service providers. Manage partner Governance, contract lifecycle, and compliance monitoring. Ensure vendors meet defined SLAs, KPIs, and performance benchmarks. Drive vendor scorecards, quarterly business reviews (QBRs), and renewal discussions. Resolve escalations and enforce service improvement plans where needed. 2. Service Governance Develop and implement governance frameworks, policies, and controls. Monitor service performance metrics across all domain (e.g., network, end-user, infra). Ensure alignment with ITIL best practices and audit/regulatory requirements...

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