Posted:1 week ago|
Platform:
On-site
Full Time
Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer
Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.
Bill Gosling
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