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Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. . About Customer Support Center At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success. The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back-office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and give to the success of our business in India and across the world. Job Title: Purchasing Coordinator II Reports To: Supervisor, Customer Service Location: Bangalore How You Will Make an Impact As a Purchasing Coordinator II , you will play a key role in supporting our Purchasing Team—including Buyers, Senior Buyers, and Supervisors—by managing inbound communications and ensuring timely and accurate processing of procurement-related tasks. Your support helps streamline operations and maintain strong relationships with internal teams and external suppliers. What You Will Do Support the Purchasing Team by managing and responding to emails in the department’s shared inbox Perform daily tasks in alignment with Standard Operating Procedures (SOPs) and Work Instructions Collaborate with internal teams such as Customer Service and Sales, as well as external suppliers Core Responsibilities Resending purchase orders upon request Requesting and submitting additional customer forms for order release Following up on incomplete or missing Ship-To information (e.g., delivery name, contact details) Verifying customer business names and shipping addresses Addressing auto fax failures and following up accordingly Confirming order quantities or non-returnable status with customers Verifying product specifications (e.g., alternate size, color choices) Confirming lead times and customer willingness to wait Handling orders that do not meet minimum purchase requirements Using Smartsheet to track email types and required follow-up actions Other Responsibilities: Communicate clearly and professionally in both written and verbal formats Escalate complex or unresolved issues to supervisors as needed Perform additional related duties as assigned Qualifications Education: Minimum required education: Bachelor’s degree in arts, Science, Commerce, or Business Administration Experience: 2 years of experience in Customer Service, Procurement, Purchase coordinator, Buyer or a similar role preferred Key Skills: Strong written English communication Ability to manage a high volume of emails with attention to detail Excellent organizational and task-tracking skills Strong multitasking and prioritization abilities Ability to work both independently and collaboratively Proficiency in Microsoft Office Suite, Smartsheet, Mainframe systems, and Microsoft Teams Why Join Us? Be part of a mission-driven company committed to making a real difference Access to professional development and internal mobility opportunities A collaborative team culture focused on integrity, intensity, innovation, and involvement
