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PTC SPM Support Manager

5 - 9 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

sql etl tools servicenow sap servigistics ptc spm

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Senior PTC SPM Support Manager in the supply chain domain, your primary responsibility will be to lead production support and team management for PTC SPM applications. You should have a strong technical background, excellent communication skills, and experience in managing global client relationships and 24x7 support operations. Key Responsibilities: - Lead and manage production support for PTC SPM applications. - Oversee a team responsible for incident resolution and service delivery. - Manage ServiceNow incident queues to ensure timely issue resolution. - Ensure 24x7x365 availability and support coverage across global time zones. - Maintain and optimize SQL queries and stored procedures for performance and reliability. - Utilize ETL tools and processes for data integration and transformation. - Collaborate with clients across EMEA and US regions to ensure high satisfaction levels and service quality. - Provide regular updates and reports to stakeholders and leadership. - Drive continuous improvement in support processes and team efficiency. Qualifications Required: - Minimum 5 years of hands-on experience with Servigistics / PTC SPM. - Strong domain knowledge in supply chain operations. - Proven experience in managing production support environments. - Proficiency in SQL and stored procedures. - Working knowledge of ETL tools and data workflows. - Experience with ServiceNow or similar ITSM platforms. - Knowledge of SAP for downstream/upstream. - Excellent communication and interpersonal skills. - Ability to manage client relationships across multiple time zones. - Strong leadership and team management capabilities.,

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