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Executive

EXL

0 years

Pune, Maharashtra, India

On-site

Essential Functions Ensure that calls are handled as per standard and defined procedures, assigned customer satisfaction, lead generation and efficiency goals are met, the quality of customer / third-party interactions is in compliance with pre-defined parameters, all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner, Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty. Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication an...

Posted 16 hours ago

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