Professional Services Field Consultant

• About The Professional Services Team
• Mission: Empower Rubrik customers to achieve their full potential by providing exceptional technical expertise, strategic guidance, and personalized support.
• Vision :The Professional Services team at Rubrik is dedicated to helping our customers succeed. The team offers a comprehensive range of services designed to accelerate the digital data security transformation and maximize the value of Rubrik investment.

Overview Of The Role And Responsibilities

• Product Implementation: Seamlessly deploy and configure Rubrik solutions to meet specific customer's needs.
• Training and Education: Equip customer's with the knowledge and skills to effectively manage and leverage Rubrik solutions.
• Consulting: Leverage the deep industry expertise to address unique business challenges and develop tailored solutions.
• Process Adherence : The consistent and accurate following of established procedures, guidelines, and standards within Professional Services organization

What Success Looks Like

• Accelerated Time to Value: Drive rapid adoption of Rubik's solutions, enabling customers to realize significant benefits quickly.
• CSAT : Positive CSAT scores and Customer accolades
• Peer recognition : To Demonstrate the effectiveness as a team player

Required Technical Skills

• Virtualization: VMware, Hyper-V, Nutanix
• Scripting: GraphQL, API, PowerShell, Python
• Networking: Distributed and standard switching
• Databases: Oracle, SQL, Exchange, SAP HANA (and other non-MS databases)
• NAS Systems: Understanding and integration of various NAS vendor technologies
• Cloud Providers: Expertise in Azure, AWS, and GCP, including cloud architecture and deployment of cloud resources
• Kubernetes: Understanding and integration of Kubernetes (preferred)

Interpersonal Skills

• Technical Mastery: Leverage your deep understanding of Backup architecture to provide expert guidance and support
• Technical Prowess: Proven experience in networking, storage, and datacenter operations.
• Problem-Solving: A strong aptitude for troubleshooting complex technical issues.
• Customer Focus: A passion for delivering exceptional customer experiences.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Ability to collaborate effectively with cross-functional teams

Qualifications

• Bachelor's degree in Computer Science or related field
• 7+ years of experience in Professional Services and Customer Support role
• Experience in Data Backup industry
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Experience with cloud platforms (AWS, GCP, Azure)