Production Support Technician I

You will be working in a full-time position at FIS, where your curiosity, motivation, and forward-thinking approach will be highly valued. As part of the team, you will have the opportunity to address challenging issues in financial services and technology in an open, collaborative, and fun environment. Your responsibilities will include maintaining scheduling systems and implementing new work procedures for the processing environment. You will monitor applications, systems, and hardware for any abnormal processing conditions and resolve user problems and software system issues efficiently. Utilizing various tools and resources, you will research and address processing environment challenges effectively. Your role will also involve analyzing marketplace trends, business processes, and metrics to identify improvement opportunities. You will calculate costs and benefits of alternative solutions, re-engineer processes for greater effectiveness, and develop or modify complex information systems based on industry requirements. Additionally, you will write test plans, conduct various tests, and ensure application integrity while keeping clients" needs in mind. To qualify for this role, you should hold a Bachelor's degree in computer science, information systems, or equivalent education and experience. A Master's degree is desirable. Knowledge of FIS products and services, financial services industry, and end-to-end systems development life cycles is beneficial for this position. In return, FIS offers you the chance to be part of the world's leading FinTech product MNC with opportunities for professional education and personal development. You will also have the time to support charities and contribute to your community. FIS is committed to safeguarding personal information and follows a direct sourcing model for recruitment, with a focus on privacy and security. The company does not accept resumes from recruitment agencies that are not on the preferred supplier list.,