Production Support Service Engineer - FIS Quantum/Echos

Key Responsibilities

• Financial Systems Support
• Provide end-to-end support for FIS Quantum and Echos treasury management systems
• Maintain static data within the Quantum environment to ensure system integrity
• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
• Identify and resolve interface issues with bank statements and cashflows
• Configure, troubleshoot, and fix Cash Xplorer functionality
• Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
• Learn internal systems to provide comprehensive end-to-end support to users
• Receive, analyze, and prioritize related support tickets
• Provide timely solutions to users
• Document resolution steps and knowledge base articles
• Support system upgrades and patches
• Monitor system performances and recommend improvements
  

Technical Operations

• Apply strong Oracle/SQL Server database expertise to maintain system performance
• Author and optimize SQL queries for data extraction and reporting
• Apply working knowledge of the Quantum data model to troubleshoot complex issues
• Work with Golden Gate and Datapipelines technologies for data integration
• Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
• Utilize FIS ticketing system to manage and track support requests
  

Governance & Compliance

• Maintain SOPs, process documentation, and impact assessments for system updates
• Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
• Ensure financial data accuracy, SOX compliance, and internal control adherence
• Participate in change management processes to minimize operational disruptions
  

Required Qualifications

• 5+ years experience with FIS Quantum and Echos treasury management systems
• Hands-on experience in static data maintenance within financial applications
• Proficiency in Oracle/SQL Server database concepts and SQL query authoring
• Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum
• Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement
• Familiarity with bank statement and cashflow interfaces
• Experience with Cash Xplorer configuration and troubleshooting
• Working knowledge of Golden Gate and Datapipelines technologies
• Understanding of SOX compliance requirements for financial systems
• Experience with FIS support tools including the FIS ticketing system