Production Support Engineer Lead - Senior Manager

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you'll take the lead on the relevant projects, supported by and organization that provides the support and mentorship you need to learn and grow. As engineering SME, you'll be focused on running better production applications and systems.

Responsibilities Include:

• Onboarding applications on to Production management with the highest onboarding standards
• Design, code, debug, test, and deliver software to automate manual operational work
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Design automated software and product upgrades, change management, and release management solutions
• Coach or manage teams as applicable
• Participate in the 24x7 support coverage as needed
• Partner with our service partners to maintain application stability
  

Qualifications / Skills:

• Bachelor's degree or equivalent experience in a software engineering discipline
• Mastery in at least two or more programming languages ( e.g. Python, Java, Go etc..) with respect to designing, coding, testing, and software delivery.
• 10+ years of Software Engineering experience, using one or more object oriented programming languages and/or scripting.
• Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm.
• Adept in Agile development practices
  

Core/Must have skills

- Java, Unix, Python/Ansible, Oracle, Splunk, Dynatrace, Cloud computing (Azure/AWS)

Good to have skills -

Grafana, Kubernetes, Prometheus, Snowflake, MQ/JMS/Kafka