Production Engineer

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

We are looking for a Platform Production Engineer to join our team and take ownership of scaling, automating, and optimizing our multi-cloud platform infrastructure across AWS, GCP, and Azure. In this role, you will design, implement, and operate highly available and efficient systems that power mission-critical applications. Your expertise in Kubernetes, cloud infrastructure, and distributed systems will be key in driving reliability, automation, and operational excellence to deliver a seamless experience for our customers and internal teams.

What You Will Do

• Ensure platform reliability and performance: Monitor, troubleshoot, and optimize production systems running on Kubernetes (EKS, GKE, AKS).
• Automate operations: Develop and maintain automation for infrastructure provisioning, scaling, and incident response.
• Incident response & on-call support: Participate in on-call rotations to quickly detect, mitigate, and resolve production incidents.
• Kubernetes upgrades & management: Own and drive Kubernetes version upgrades, node pool scaling, and security patches.
• Observability & monitoring: Implement and refine observability tools (Datadog, Prometheus, Splunk, Victoria Metric etc.) for proactive monitoring and alerting.
• Infrastructure as Code (IaC): Manage infrastructure using Terraform, Terragrunt, Helm, and Kubernetes manifests.
• CI/CD & release automation: Build, maintain, and improve CI/CD pipelines using GitHub Actions, ArgoCD, and related tooling to streamline application delivery and platform updates.
• Cross-functional collaboration: Work closely with developers, SREs, and other teams to improve platform stability.
• Performance tuning: Analyze and optimize cloud and containerized workloads for cost efficiency and high availability.
• Security & compliance: Ensure platform security best practices, incident response, and compliance adherence.
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• 7-9 years of relevant experience
• Strong expertise in Kubernetes (EKS, GKE, AKS) and container orchestration.
• Experience with AWS, GCP, or Azure, particularly in managing large-scale cloud infrastructure.
• Proficiency in Terraform, Helm, and Infrastructure as Code (IaC).
• Strong understanding of Linux systems, networking, and security best practices.
• Experience with monitoring & logging tools (Datadog, Splunk, Prometheus, Grafana, Victoria Metrics, etc.).
• Hands-on experience with automation & scripting (Python, Go, Bash).
• Experience in incident management & debugging complex distributed systems.
• Familiarity with CI/CD pipelines and release automation.