Production and Support Engineer

Job title Production Support Developer/Analyst Job Duties This role is responsible for the maintenance, support, and operations of the Enterprise Data Analytics Platform (EDAP). This includes ensuring functionality and usability of the software applications are aligned with the organizations priorities and enabling Company employees to do their work effectively. The Production Support Developer/Analyst is responsible for: • Responsible for monitoring ETL jobs across multi-domain enterprise data warehouse. Ensuring data is delivered on-time and accurately. Owning resolution of any issues and ensuring proper root cause analysis is documented. • Diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. • Being accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications • Carrying out programming and debugging duties (develop queries/reports of varying complexity, fix programmatic issues) • Researching, recommending and implementing changes to batch ETL jobs • Create operations and support-related documentation • Ready to work in Shifts (24x7 support – 3 shifts) Required Skills • 2-4 years of IT experience • Advanced skill in configuring and supporting software applications • Good knowledge in writing complex SQL queries • Experience with object-oriented language ( python is a Plus) • Strong understanding of job orchestration tools like Jenkins and/or Airflow , code repository tools like Git and/or Bitbucket • Strong software development and debug/troubleshooting skills • Advanced ability to research, analyze and recommend improvements to the organization’s use of the software applications • Advanced skill in creating and maintaining technical documentation Nice to Have Skills: • Prior Production Support experience • Working knowledge of Spark and AWS technologies like S3 , Lambda , and Step Functions • Working knowledge of Agile methodologies and ticketing tools like Jira • Working knowledge of incident management systems like ServiceNow and/or PagerDuty Interpersonal Skills • Effective in building relationships with all functional units of the organization • Working ability to effectively recognize and manage interpersonal communication needs • Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation • Able to work independently or as part of a team • Works under pressure and is able to manage competing priorities • Meets or exceeds expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure • Effective communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization