Product Technical Analyst

As a Product Technical Analyst at Zycus, you will play a crucial role in supporting Zycus" AI-driven procurement solution and serving as a subject matter expert on Zycus Procurement Performance and Spend Analytics application. Your responsibilities will include: - Being the first point of contact for customers with queries or issues related to Zycus products, available through email, chat, and call mediums - Collaborating with the Technical Account Management Team to ensure timely deliverables, increase efficiency, and resolve customer issues by coordinating with multiple teams - Contributing to best practices, knowledge sharing, automation efforts, and process improvement to enhance customer experience - Participating in testing, including User Acceptance Testing, with customers and internal stakeholders - Evaluating customer requirements and suggesting innovative solutions and workarounds - Working on Zycus product configuration, Incident Management Tools, MS-Excel, and more - Demonstrating a strong technical understanding of Zycus product and discussing how it can be configured to meet customer business needs Qualifications required for this role include: - Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/Chemical/Mechanical/Electronics/IT - Experience Level: 0-1 years - Strong written and verbal communication skills - Willingness to work 24*7 shifts - Flexible, enthusiastic approach to work with a strong desire to learn new tools & techniques - Ability to collaborate with various internal and external stakeholders - Ability to multitask, work with priorities, learn, execute, and excel Zycus offers you five compelling reasons to join the team: - Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and a trusted partner for large global enterprises - Fast Growing: Experience a growing region at a rate of 30% Y-o-Y - Global Enterprise Customers: Work with large enterprise customers globally on complex global implementations - AI Product Suite: Engage with the next-gen cognitive product suite offering Please note that the above information is based on the provided job description and may be subject to change.,