Product Support Role

Job Description

We are looking for an experienced professional with 7+ years of expertise for a Product Support role based in Bangalore or Chandigarh . The ideal candidate will possess strong leadership experience in managing and growing technical teams , along with a deep understanding of production environments . Proficiency in SQL and Unix is essential, with a proven ability to troubleshoot complex technical issues hands-on . A solid grasp of scripting and automation using Python is required. Candidates must have prior experience supporting distributed systems , including microservices, message queues (MQ), and Kafka . Effective communication with technical teams and global business stakeholders is vital. The role demands sound judgment in incident management and the ability to prioritize under pressure . Familiarity with Agile methodologies and a commitment to continuous process improvement are necessary. The candidate should also demonstrate mentoring capabilities , encourage knowledge sharing , and contribute to team development . Flexibility to work on a shift-based rota is required to support a globally distributed team, including availability outside typical US EST hours .