Product Support Engineer Intern (Night Shift)

About SmartWinnr

SmartWinnr is a leading global platform that uses gamification to enhance knowledge management and performance optimization for distributed sales teams. The platform serves Fortune 500 clients including Boston Scientific, Johnson & Johnson, and AstraZeneca, along with other major companies such as Abbott, Medtronic, HDFC Life, SBI Life, ICICI Prudential, and Aditya Birla to boost sales productivity. SmartWinnr has earned recognition from G2 as one of the top 50 sales products for two consecutive years, based on authentic customer reviews and feedback.

Job Role:

Job Location: Hyderabad (On-site)

Role Description

We are looking for a proactive and detail-oriented Product Support Engineer Intern to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs.

This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills.

Key Responsibilities

• Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives.
• Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments.
• Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations.
• Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles.
• Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness.
• Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis.
• Should be open to work in the night shift.

Requirements

Education

• B.Tech, BCA,B.Sc or equivalent degree in a related field

Professional Experience

• 01 year of experience as a Junior Product Analyst or a similar role.

Skills & Tools

• Excellent verbal and written communication skills in English.
• Ability to quickly learn and work with platforms like SmartWinnr.
• Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint.

Personal Attributes

• Highly motivated self-starter with a strong sense of ownership.
• Analytical thinker with excellent problem-solving capabilities.
• Customer-centric mindset and a passion for delivering high-quality support.

What We Offer

• Mentorship and guidance from experienced professionals in a fast-paced SaaS environment.
• Exposure to real-world global projects and hands-on implementation experience.
• Opportunities to enhance both technical and professional skills.
• A collaborative and innovation-driven work culture with continuous learning.