Job
Description
As a Product Specialist, Licensing & Installation Support at Gamma Technologies, you will be instrumental in ensuring successful implementation and utilization of the GT-SUITE software by customers. Your role will involve managing IT-facing components of the software, providing technical support, and ensuring a smooth and secure experience for customers. **Key Responsibilities:** - Overseeing and providing technical support for software installation across various platforms. - Managing the licensing solution to enable customers to maximize the value of GT-SUITE. - Addressing antivirus issues to maintain a secure and efficient working environment with minimal downtime. - Providing technical assistance and troubleshooting to customers, resolving issues related to software installation, licensing, and runtime. - Defining and owning the long-term vision for IT-facing components of GT-SUITE, proposing key feature improvements. - Collaborating with development, QA, and product teams to align IT-facing product features with business goals and customer needs. - Overseeing concurrent development projects, participating in sprint planning, standups, and retrospectives for timely feature updates. **Qualifications Required:** - BS/BA in Information Technology, Engineering, Computer Science, or related technical degrees. - Relevant fields of study in Software Engineering, IT Systems, or Network Administration. - 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry. - Prior exposure to customer-facing support roles in a technical capacity. - Experience with software installation, licensing management tools, and troubleshooting complex issues. - Familiarity with various operating systems, especially Linux and Windows, and knowledge of software installation and configuration processes. - Knowledge of Python or similar scripting languages. - Excellent written and verbal communication skills in English. - Ability and willingness to work from 3 pm to 11.59 pm IST for global team collaboration. **Additional Company Details:** - Dynamic and highly talented team of experts. - Opportunity to implement your ideas and make them accessible to a large customer base. - Opportunity to build a professional network in various industry branches. - Primary work location in Pune, India with a hybrid work policy. - Attractive salary and additional company benefits. Gamma Technologies is an Equal Opportunity Employer dedicated to fostering an inclusive workplace for all individuals. As a Product Specialist, Licensing & Installation Support at Gamma Technologies, you will be instrumental in ensuring successful implementation and utilization of the GT-SUITE software by customers. Your role will involve managing IT-facing components of the software, providing technical support, and ensuring a smooth and secure experience for customers. **Key Responsibilities:** - Overseeing and providing technical support for software installation across various platforms. - Managing the licensing solution to enable customers to maximize the value of GT-SUITE. - Addressing antivirus issues to maintain a secure and efficient working environment with minimal downtime. - Providing technical assistance and troubleshooting to customers, resolving issues related to software installation, licensing, and runtime. - Defining and owning the long-term vision for IT-facing components of GT-SUITE, proposing key feature improvements. - Collaborating with development, QA, and product teams to align IT-facing product features with business goals and customer needs. - Overseeing concurrent development projects, participating in sprint planning, standups, and retrospectives for timely feature updates. **Qualifications Required:** - BS/BA in Information Technology, Engineering, Computer Science, or related technical degrees. - Relevant fields of study in Software Engineering, IT Systems, or Network Administration. - 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry. - Prior exposure to customer-facing support roles in a technical capacity. - Experience with software installation, licensing management tools, and troubleshooting complex issues. - Familiarity with various operating systems, especially Linux and Windows, and knowledge of software installation and configuration processes. - Knowledge of Python or similar scripting languages. - Excellent written and verbal communication skills in English. - Ability and willingness to work from 3 pm to 11.59 pm IST for global team collaboration. **Additional Company Details:** - Dynamic and highly talented team of experts. - Opportunity to implement your ideas and make them accessible to a large customer base. - Opportunity to build a professional network in various industry branches. - Primary work location in Pune, India with a hybrid work policy. - Attractiv
