3 Product Service Jobs

Service Specialist Support Technical knowledge support to service engineers of CPSD and International business for complaints resolutions of VRF and Ducted products of Blue Star make and Other Make (Competition). Validation and commissioning of VRF projects done by CPSD and CAD Visiting VRF product sites across India for resolving aged and escalated cases to ensure early resolution of complaints improving turn around time and customer satisfaction index Market study for latest technologies on other make(competition) VRF products for AMC business and skill upgradation Strengthening the service operations by ensuring availability of relevant spares and software s for other make AMC business of INR 10 Cr at present. Provide solutions on cost saving by reducing material consumption in under warranty and AMC complaints through indigenization and alternate parts. Guide revamp team by providing cost effective solutions for changing old technology products to latest VRF Ducted systems. Carry out site audits on repeat failures and do Root Cause analysis, Validate and Publish key reports on failures and continually add value for process and performance improvement for meeting the business objectives. Ensure that the VRF service and commissioning team is adequately trained to deliver an efficient service to internal and external customers. Managing VIP customer complaints across India on VRF and ducted systems. New Product Development Member of new product development team for guiding team on design for product serviceability, field feedback, spares standardization, installation and service standards. Recommending engineering change request to RD based on the field feedback and knowledge of Other Make VRF. Creation and release of manuals on product service, repairs and maintenance. Capability Building Travelling across India for skill enhancement of technicians by on job (hands on) training. Identify and develop service providers for handling other make VRF and ducted systems. Preparing Technical literature for Blue Star and Other Make VRF s in text, video and pictorial form for guiding technicians and engineers. Develop simulators for logic testing and product training. Identification and technical evaluation of vendors for spares and software of other make (competition) VRF products. Key Responsibilities: Customer Focus Managing Developing People Strategic Thinking Enabling Change Execution Excellence Managing relationships

Service Specialist Support Technical knowledge support to service engineers of CPSD and International business for complaints resolutions of VRF and Ducted products of Blue Star make and Other Make (Competition). Validation and commissioning of VRF projects done by CPSD and CAD Visiting VRF product sites across India for resolving aged and escalated cases to ensure early resolution of complaints improving turn around time and customer satisfaction index Market study for latest technologies on other make(competition) VRF products for AMC business and skill upgradation Strengthening the service operations by ensuring availability of relevant spares and software s for other make AMC business of INR 10 Cr at present. Provide solutions on cost saving by reducing material consumption in under warranty and AMC complaints through indigenization and alternate parts. Guide revamp team by providing cost effective solutions for changing old technology products to latest VRF Ducted systems. Carry out site audits on repeat failures and do Root Cause analysis, Validate and Publish key reports on failures and continually add value for process and performance improvement for meeting the business objectives. Ensure that the VRF service and commissioning team is adequately trained to deliver an efficient service to internal and external customers. Managing VIP customer complaints across India on VRF and ducted systems. New Product Development Member of new product development team for guiding team on design for product serviceability, field feedback, spares standardization, installation and service standards. Recommending engineering change request to RD based on the field feedback and knowledge of Other Make VRF. Creation and release of manuals on product service, repairs and maintenance. Capability Building Travelling across India for skill enhancement of technicians by on job (hands on) training. Identify and develop service providers for handling other make VRF and ducted systems. Preparing Technical literature for Blue Star and Other Make VRF s in text, video and pictorial form for guiding technicians and engineers. Develop simulators for logic testing and product training. Identification and technical evaluation of vendors for spares and software of other make (competition) VRF products. Key Responsibilities: Customer Focus Managing Developing People Strategic Thinking Enabling Change Execution Excellence Managing relationships

Develops and expands a portfolio of corporate clients by networking and marketing Prepares sales visits and presentations to pitch product, service, and combination packages to clients Establishes sales goals and implements a plan to meet those goals Gains familiarity with the IT industry, and stays updated on trends and innovative products Creates marketing literature and web-based features to promote products and time-sensitive sales Attending initial sales meetings and meeting the client Determining a client's business requirements and whether the products being considered are suitable Answering any technical questions, the client might have Presenting your findings to a technical team to act on, and then to the client Required Skills: Must have a proven track record in getting new client acquisition and business development. Identify Client requirements and maintain relationships to serve clients in a better way. Should be able to work independently work - end to end in pursuing project placements/revenue targets. Strong knowledge of Low-code Technologies, RPA technology, Product Development. Leverage existing relationships and network to open new business Interact routinely with various levels of management, functional leads, other staff, and customer ability to travel as required, based on negotiated work location.