Product Ops & CX Intern

We are looking for a sharp, proactive intern who loves organizing information, helping users, and improving product quality. This is a junior role designed for someone who wants to learn SaaS inside out while owning meaningful responsibilities across support, QA, content, and community.

What You'll Do

• Support (Level 1)
• Respond to customer queries
• Try to reproduce issues
• Create clean tickets for developers
• Follow up with users after fixes

• Documentation & Content
• Write help articles, guides, and “What’s New” updates
• Capture screenshots and short walkthrough videos
• Maintain the help center and changelog

• Proofing Releases
• Test new features before release
• Log bugs with clear steps and screenshots

• Social & Community
• Post product updates on social channels, emails etc
• Monitor & post on relevant communities (Reddit, Twitter, etc.)
• Collect testimonials and simple case studies

• User Understanding
• Join user calls to observe workflows
• Document insights and suggestions
• User reach-outs to understand what’s working / what’s not and document insights

Job Type: Full-time

Pay: From ₹5,000.00 per month

Work Location: In person