Product Manager- Affordable LAP

You will be responsible for supporting the design, execution, and continuous improvement of the Small Ticket LAP (Loan Against Property) product with a ticket size of up to 40 Lakhs. Your role will involve managing product construct, customer journey, risk-policy alignment, and cross-functional delivery to ensure business scalability, customer satisfaction, and portfolio quality. Your main responsibilities will include: Product Design & Development: Assisting in defining product structure, pricing, eligibility, and disbursal process. Benchmarking with the market and coordinating LOS/LMS UAT. Customer Journey & Process Improvement: Mapping digital and physical customer journeys, identifying process gaps, and driving SOP updates in collaboration with Tech, Ops, and UX teams. Risk & Policy Coordination: Aligning with Credit and Risk teams on underwriting policies, surrogate income programs, and tracking policy exceptions. Performance Monitoring: Tracking key business KPIs such as disbursements, TAT, conversion rates, and early delinquencies to provide actionable insights. Channel & Stakeholder Enablement: Training and supporting Sales teams and DSAs on product/process queries. Regulatory Compliance: Ensuring product alignment with RBI/NBFC guidelines and supporting audits. Innovation & Enhancements: Driving product/process improvements, piloting new initiatives, and enhancing digital journey efficiency. Qualifications required for this role: Experience: Minimum 5-8 years in Product Management or Secured Lending (LAP/MSME/HL). Education: MBA/PGDM in Finance, Marketing, or related field. Domain Knowledge: Familiarity with LAP underwriting, income surrogates, property assessment norms, LOS/LMS workflows, and DSA/channel models. Skills: Strong analytical ability, project & stakeholder management, cross-functional coordination, MIS reporting, and understanding of regulatory frameworks.,