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Customer Service Executive Emerge

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Customer Support Representative, your primary responsibility will be to respond to customer queries promptly and accurately through phone, email, or chat channels, ensuring high levels of customer satisfaction. You will be required to identify customer needs and assist them in utilizing specific product features effectively. Additionally, you will need to analyze and report product malfunctions by conducting tests in various scenarios or replicating issues faced by users. It will be your duty to update our internal database with technical issue information and valuable customer discussions. Monitoring customer complaints on social media platforms and proactively engaging with customers ...

Posted 3 months ago

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