0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Customer Support Representative, your primary responsibility will be to respond to customer queries promptly and accurately through phone, email, or chat channels, ensuring high levels of customer satisfaction. You will be required to identify customer needs and assist them in utilizing specific product features effectively. Additionally, you will need to analyze and report product malfunctions by conducting tests in various scenarios or replicating issues faced by users. It will be your duty to update our internal database with technical issue information and valuable customer discussions. Monitoring customer complaints on social media platforms and proactively engaging with customers to provide assistance and resolve issues will also be a part of your role. You will be expected to share feature requests and effective workarounds with team members, as well as inform customers about new product features and functionalities. Following up with customers to ensure the resolution of their technical issues and gathering feedback to share with our Product, Sales, and Marketing teams will be crucial aspects of your job. Moreover, you will assist in the training of junior Customer Support Representatives to enhance team efficiency and effectiveness. Join our team and be part of a company that values fresh and experienced young talents who aspire to become resourceful product executives. Your contribution will play a significant role in increasing profit levels to meet both short-term and long-term organizational goals.,

Posted 4 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.