Product Development Engineer I (HITL)

As a HITL Engineer at Phenom, you will play a crucial role in supporting the operation and enhancement of Human-in-the-Loop systems. Your strong analytical and troubleshooting skills will be essential in monitoring workflows, identifying anomalies, debugging integration/ML feedback loops, and collaborating with cross-functional teams. **Key Responsibilities:** - Monitor and analyze HITL pipelines for errors, bottlenecks, and anomalies. - Troubleshoot issues across data ingestion, model inference, human validation, and feedback loops. - Debug failures in integration flows, APIs, or job orchestration within the loop. - Work closely with data engineers, ML engineers, and HITL operators for timely issue resolution. - Document recurring problems and suggest automation or tooling for reducing manual interventions. - Provide feedback to enhance semantic models, ontology coverage, and annotation quality. - Support the design of dashboards and alerts for tracking HITL metrics such as latency, accuracy, throughput, and error rates. **Required Skills & Qualifications:** - Bachelor's degree in Computer Science, Information Systems, or equivalent. - Strong debugging and log-analysis skills. - 2+ years of experience in data pipelines, API integrations, or ML/HITL support. - Working knowledge of databases (SQL/NoSQL) and message queues (Kafka, RabbitMQ, or similar). - Ability to create troubleshooting playbooks and train new team members. - Understanding of cloud platforms (AWS, GCP, or Azure). **Preferred / Nice-to-Have:** - Background in HR Tech integrations or SaaS integrations (ATS, assessments, background checks, onboarding). - Familiarity with HITL workflows (data labeling, human validation, annotation, model retraining loops). At Phenom, we are committed to supporting your holistic well-being and helping you pursue your passions. You will benefit from flexible working hours, a growing organization with career development opportunities, and a variety of perks and extras at each location. Our dedication to Diversity, Equity, & Inclusion is ingrained in our culture. We are proud to be an equal opportunity employer fostering a more inclusive environment where every candidate and employee feels valued. Join us in our continuous journey towards building phenomenal teams, products, and customer experiences.,