Processor- US Mortgage

Role & responsibilities

• Manage an assigned pipeline of 40-60 plus loans on a daily and weekly basis
• Process loans from application to closing including but not limited to:
• Communicating expectations, requirements and program details though established communication standards
• Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
• Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm 
• Ensure customer service surveys maintain the rating level designated by management
• Communicate with all parties involved in the transaction to keep them informed of file status
• Review and analyze all necessary documentation, including borrower docs and third-party docs
• Must be flexible and able to work in a fast paced, potentially stressful environment

Preferred candidate profile

• Excellent customer service and communication skills

• Detail oriented and excellent organizational skills

• Able to prioritize multiple competing tasks and manage time effective in a fast paced environment

• Problem-solver with strong analytical skills

• Adheres to directives, procedures and standards

• Ability to work in a paperless environment

• Computer proficiency including Microsoft Office Product Suite

• Candidates must be available to work outside of normal business hours when necessary