Process Trainer

1. Able to communicate in Hindi, English, Telugu.

2. Based out of Hyderabad & willingness to work in only WFO model

3. Instructing new hire and conducting process specific training

4. Conducting refresher/ corrective trainings

5. To implement the training curriculum successfully and in a timely manner

6. To achieve a desirable training output

7. Developing training content

8. Review existing training materials and make revisions, as necessary, as per instructional design

9. Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants

10. Monitor progress of new hires during OJT days post classroom

11. Monitor calls and provide feedback to the agents on the floor

12. TNA & TNI for the on floor agents

13. Conducting timely assessments & refresher training as and when required

14. Evaluating calls through Remote / Side by side methodology for new hires post classroom training

15. To interact with Clients effectively

16. Generate training reports

17. Giving structured feedback

18. Hold calibration sessions to ensure standardization of the learning systems

19. Consulting teams to achieve classroom innovation

20. To contribute towards building an excellent training delivery team

21. People Management/ People Development

22. Good analytical Skills.

23. Maintain SOPs and update SOPs every once a quarter.

24. Must have the ability to work under pressure & in an unstructured environment.

25. Managing retention & attrition during training.

26. Ability to execute training tasks/ assignment on short notice

Role & responsibilities

Preferred candidate profile