Process Executive - Uber

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints efficiently.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.
• Follow communication scripts and guidelines.
• Ensure a high level of customer satisfaction at all times.
• Collaborate with team members to improve customer service practices.

Qualifications

• Previous experience in a customer service role preferred.
• Ability to communicate clearly and effectively.
• Strong problem-solving skills.
• Proficiency with customer service software and databases.
• Ability to work in a fast-paced environment.

Skills

• Excellent verbal communication
• Active listening
• Conflict resolution
• CRM software
• Multitasking
• Customer relationship management
• Time management

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• hindi (Required)

Work Location: In person