Process Associate - International Voice Process - Customer Support - Night Shift - Ahmedabad

Role Overview: You are being offered a position as an Associate / Customer Support in the International Voice Process (Night shift) at Mangalam Information Technologies Pvt Ltd in Ahmedabad. As part of this role, you will be responsible for providing customer support during the night shift hours from either 6:30 PM to 3:30 AM or 9:00 PM to 6:00 AM. This is a full-time job opportunity with a duration of 25 years. Key Responsibilities: - Providing customer support services in an international voice process - Handling customer queries and concerns effectively - Working during the night shift hours specified - Ensuring customer satisfaction through timely and accurate responses - Adhering to company policies and procedures Qualifications Required: - Prior experience in customer support or a similar role would be advantageous - Proficiency in verbal and written communication skills - Ability to work effectively during night shift hours - Strong interpersonal skills and a customer-centric approach - Willingness to work in a fast-paced and dynamic environment Additional Details: Mangalam Information Technologies Pvt Ltd is an ISO Certified company with over 800 employees. It is also certified as a "Great Place to Work". The company provides various benefits to its employees, including meal facilities, attendance bonus, retention bonus, 30 paid leaves annually, and Provident Fund. Note: This job offers a competitive salary package and is a great opportunity for individuals looking to work in a customer support role within a reputable organization.,