Process Associate

About the Company

We are HCL Technologies, committed to delivering exceptional customer service and support. Our mission is to provide innovative solutions while fostering a culture of inclusivity and teamwork.

About the Role

We are hiring freshers only for our Voice Support team. This role involves handling customer calls, resolving queries, and ensuring a smooth service experience.

Responsibilities

• Handle inbound and outbound customer calls
• Provide accurate and timely solutions
• Maintain call quality and follow communication guidelines
• Record customer interactions in the system
• Escalate issues when needed
• Meet basic performance expectations such as AHT and customer satisfaction

Qualifications

• Eligible: BA, B.Com graduates
• Not Eligible: Technical/professional degrees (B.Tech, B.Sc, B.Pharm, LLB)

Required Skills:

• Good English communication
• Active listening and problem-solving
• Basic computer knowledge
• Patience, professionalism, and a willingness to learn

To Apply, share your resume at: shine.albert@hcltech.com

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create a supportive environment for all employees.