Posted:2 days ago|
Platform:
On-site
Full Time
The candidate should have good communication and should be good in handling customers. Also, should have technical knowledge on basic computers and basic programming language. Should know about sales as the process handles both sales & technical issues.
Responsibilities
Handle multiple chats at the same time (3+ Active Chats simultaneously)
Respond to the customer queries & issues in timely manner
Provide solution to the customer basis the available help articles and within the policies
Replicate customers issue and report necessary bugs/suggestions/ideas
Provide excellent services to the customers
Work closely with internal departments to provide the required information/support to the customer
Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Maintain a deep understanding of client process and policies
Upskill to enhance the knowledge from time to time and offer support
Upsell existing and sell the relevant/next logical products to the new customers basis their business
Qualifications we seek in you!
Minimum Qualifications
Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
Freshers are eligible
Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques
Preferred Qualifications/ Skills
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Typing speed 40-45 words per minute + 80%+ accuracy
Should be C1 proficiency.
Genpact
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