Proactive / Connectivity Expert - US HPM

Job Title

Job title:

Proactive / Connectivity Expert - US HPM

Your role:

• The Proactive / Connectivity Expert will be the Engineering specialist for his respective modality such as US HPM
• Must demonstrate technical competency for remote support.
• He / She will remain updated abreast with the latest technological developments of the modality in the market and appraise the organization with such developments & related competitive information.
• He / She will be the nodal point for the technical issues faced in zone for their respective modality.
• RSN or other available remote tools & suggestions to field team
• Alert handling, Pro-active monitoring.
  

You're the right fit if:

• BE/B.Tech in Electronics/Electricals/Instrumentations engineering
• Minimum 1-2 years of experience in the remote service of specific product lines
• Deep knowledge of all delivery KPI’s and ensure performance within the target Call Analysis.
• Technical analysis for identifying any failure pattern & timely brainstorming for the same.
• Remote Diagnostics – must have the capability to prepare repair plan based on log analysis.
• Must demonstrate skillset for the usage of PRS tools.
  

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