Job
Description
Date live:
06/25/2025
Business Area:
Private Bank Asia
Area of Expertise:
Relationship Management
Contract:
Permanent
Reference Code:
JR-0000049122
Join Relationship Management, to build and maintain relationships with customers, clients, stakeholders, and strategic partners. Your focus will be on driving business growth through effective relationship-building and delivering tailored solutions to meet client needs.
See your commute
Essential Skills/Basic Qualifications:
Educated to Degree level
Appropriate regulatory qualifications
Fluent in English and Hindi
Fluency in other Indian languages added advantage (regionally-specific)
Desirable skills/Preferred Qualifications:
Excellent interpersonal and communication skills
Entrepreneurial spirit but also with a collegiate approach
Embraces challenge and an evolving/changing environment
Rapidly assimilates new information and applies this knowledge as appropriate
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Work location is Mumbai
Purpose of the role
To provide customer support and resolution of client inquiries and issues through various channels, ensuring a seamless and consistent experience for every customer.
Accountabilities
Support to clients with everyday banking tasks such as deposits, withdrawals, transfers, bill payments, as well as updating personal information, contact details and account preferences.
Provision of support to clients with products and services, such as online banking, mobile app functionalities, and any technological difficulties related to their bank accounts, explaining the key features, benefits, and other comparisons that might suit their needs.
Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services.
Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees.
Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.
Provision of timely updates on changes in banking policies, fees, and product offerings through various channels like email, newsletters, and online announcements.
Education of clients about financial concepts, budgeting, and responsible banking practices through workshops, webinars, and educational materials.
Assistant Vice President Expectations
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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Reasonable adjustment
Our purpose
Equal opportunities
Right to work statement
Learn more about Barclays locations
Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.
Health and wellness
A place where you can belong
Collaborative Areas
More than work
Be you. Be valued. Belong.
We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.
You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.
Learn more
Application Process
Your application
We’ll ask for information about you, your CV and cover letter.
1
Your assessment
Covering your behaviours and ability at work.
2
Your interview
Exploring your past experiences and skills.
3
Next step
We’ll request additional information so that you can complete our screening process
4
Working flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.
Hybrid working
We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Barclays is built on an international scale.
Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.
