Roles and Responsibilities Provide exceptional customer service to clients through phone calls, emails, or chats. Handle customer inquiries, resolve issues, and provide product information in a timely manner. Maintain accurate records of customer interactions. Collaborate with internal teams to resolve complex customer complaints and improve overall satisfaction ratings. Desired Candidate Profile Excellent communication skills (verbal & written) with ability to work dynamic situation Strong problem-solving skills with attention to detail and analytical thinking. Ability to adapt quickly to changing priorities.
Experience: 1-2 years of experience in accounting or finance roles Qualification: Bachelor’s degree in Commerce, Accounting, Finance, or a related field Roles and Responsibilities: Manage accounts payable and receivable processes. Reconcile bank statements and resolve any discrepancies Maintain the general ledger and ensure all financial transactions are accurately recorded. Perform month-end and year-end closing activities. Prepare and submit tax returns and other statutory filings. Support internal and external audits by providing necessary documentation and information. Work closely with other departments to ensure accurate and timely financial information. Communicate effectively with team members and management Apprehend the closing Journals (like Accruals, Prepayment, Provisions, Payroll) and ensuring the appropriateness of the backups provided Assist in the closure of Reconciling items by Understanding the Root Cause of those and Liaise with other Function of Finance for its timely resolution Assist in driving the Process Improvements and Standardization Activities Manage export documentation, including preparation of commercial invoices, packing lists, and other relevant documents. Coordinate with clients to obtain necessary information for document preparation. Maintain accurate records of exports using Tally Prime software Key Skills: Strong understanding of accounting principles and practices. Proficiency in Microsoft Excel and other financial analysis tools. Excellent analytical and problem-solving skills. Attention to detail and high level of accuracy. Strong organizational and time management skills.
Tasks: Maintaining vendor database and product catalogs Verifying and keeping data updated Identifying new products trending in market Identifying sources for customer product enquiries Making costing sheet Preparing quote Tracking quote updates, work progress, payment updates, etc.