Principal Cloud Support Engineer - OCI Multicloud Support

You will be working as a Principal Cloud Support Engineer at Oracle, serving as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve issues related to the installation, maintenance, and use of Oracle products. Your responsibilities will include having a comprehensive understanding of Oracle products, particularly in your competencies, and possessing in-depth knowledge of various products and platforms. The role requires you to be highly experienced in multiple platforms and capable of independently researching and developing solutions to customer issues. - Serve as the technical interface for customers, OEMs, and VARs to resolve problems related to Oracle products. - Possess a deep understanding of Oracle products and platforms. - Independently research and develop solutions to customer issues. - Deliver post-sales support and solutions to Oracle's customer base. - Advocate for customer needs and ensure customer satisfaction. - Work collaboratively with a global, remote workforce. - Effectively communicate technical information to both technical and non-technical audiences. - Maintain a focus on customer service and satisfaction. - Bachelor's degree in Computer Science, MIS, or relevant work experience. - Minimum of 8 years of experience in Infrastructure or cloud-related field. - Hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. - Hands-on experience with public-cloud platforms such as AWS, Azure, GCP, or OCI. - Prior experience in a technical support role or demonstrated ability to troubleshoot technical problems. - Good written and verbal English communication skills. - Ability to work in a pressured production environment without compromising service quality. - Willingness to work from the office 5 days a week and participate in weekend rotations. Oracle is a world leader in cloud solutions, utilizing cutting-edge technology to address current challenges. With over 40 years of operation, Oracle continues to thrive by partnering with industry leaders in various sectors while maintaining integrity. The company is committed to fostering an inclusive workforce that offers equal opportunities for all employees. Oracle provides competitive benefits, including flexible medical, life insurance, and retirement options, promoting work-life balance. Additionally, Oracle encourages employees to engage in volunteer programs to give back to their communities. The company is dedicated to inclusivity, including people with disabilities in all stages of the employment process. If you require accessibility assistance or accommodation, you can reach out to Oracle via email at accommodation-request_mb@oracle.com or by phone at +1 888 404 2494 in the United States.,