Job
Description
As a Senior Technical Expert and Architectural Lead at Lenovo, you will be at the forefront of strategic presales engagements with enterprise customers. Your role will involve the following key responsibilities: - Acting as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers. - Partnering with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points. - Leading technical discovery sessions and workshops to gather detailed requirements and validate solution approaches. - Designing and architecting comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows. - Developing and articulating the technical value proposition of proposed solutions, demonstrating how they address customer needs and deliver measurable business outcomes. - Building and presenting complex solution architectures, technical flows, and integration strategies to diverse audiences. - Providing expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns. - Supporting the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility. - Conducting technical validation and proof-of-concept activities as needed to demonstrate the viability of proposed solutions. - Staying current with the latest ServiceNow platform features, product roadmaps, and industry trends. - Collaborating with product management and engineering teams to provide feedback on customer requirements and market needs. - Building strong relationships with key technical stakeholders within customer organizations. - Supporting the transition of won deals to the professional services or implementation partners. - Mentoring and supporting other members of the presales and sales teams on technical and architectural topics. Qualifications required for this role include: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. - 5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry. - Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows. - Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies. - Excellent communication, presentation, and interpersonal skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Willingness to travel as required to customer sites and company events. Desired Skills (Bonus Points): - ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). - Relevant ServiceNow certifications in specific product areas. - Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations. - Understanding of ITIL or other relevant frameworks. - Experience in a specific industry relevant to the role. In this role at Lenovo, you will have the opportunity to work with a leading-edge cloud platform and innovative technology. You will be part of a collaborative and high-performing presales team, with significant opportunities for professional growth and development. Additionally, you will receive a competitive salary and benefits package while being part of a culture that values innovation, diversity, and making a positive impact.,
