Premsons

Roles and Responsibilities Upload and update product details, images, and pricing on e-commerce platforms. Monitor inventory levels and ensure stock data is accurate and up-to-date. Process and track online orders, coordinating with logistics teams when necessary. Generate basic reports to analyze platform performance and sales trends. Assist in responding to customer queries and resolving product or order-related issues. Work collaboratively with other teams to ensure smooth operations. Proficiency in Microsoft Excel, Google Sheets, or similar tools for data management. Basic knowledge of e-commerce platforms and their backend systems is a plus. Strong attention to detail, organizational skills, and the ability to meet deadlines. Perform any other tasks as may be required to support business operations. Requirements Hands-on experience in managing and maintaining e-Commerce websites/portals Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions Excellent communication and collaboration skills Analytical and multitasking skills Residing in South Mumbai for easy commute Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Ability to commute/relocate: Breach Candy, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: E-commerce: 1 year (Preferred) Language: English (Required) Work Location: In person

We are looking for a dynamic and customer-focused Operator to join our team. The ideal candidate will be fluent in English, Gujarati, and Hindi , and capable of handling customer communication across phone and WhatsApp channels. This role requires someone with excellent communication skills, a polite and professional attitude, and the ability to coordinate effectively with internal teams. Key Responsibilities: Answer incoming calls from customers on the boardline number. Communicate fluently with customers in English, Gujarati, and Hindi . Respond to customer queries via WhatsApp , including sending order updates, answering questions, and resolving concerns. Coordinate with the store/warehouse team for order status, availability, and dispatches. Assist customers with order-related information and coordinate deliveries when required. Maintain a professional and courteous tone in all customer interactions. Record and update customer interaction details, complaints, and requests. Follow up on open issues with customers until they are fully resolved. Manage and respond to customer queries promptly and efficiently. Any other responsibilities related to customer communication and support . Requirements: Excellent verbal and written communication in English, Gujarati, and Hindi . Strong phone handling and active listening skills. Prior experience in a customer service or coordination role is an advantage. Basic knowledge of using WhatsApp Business, phone systems, and messaging tools. Ability to multitask and remain calm under pressure. Strong organizational and time management skills. Job Type: Full-time Pay: ₹8,000.00 - ₹25,000.00 per month Ability to commute/relocate: Malabar Hill, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Gujarati (Required) Hindi (Required) Work Location: In person

Roles and Responsibilities Upload and update product details, images, and pricing on e-commerce platforms. Monitor inventory levels and ensure stock data is accurate and up-to-date. Process and track online orders, coordinating with logistics teams when necessary. Generate basic reports to analyze platform performance and sales trends. Assist in responding to customer queries and resolving product or order-related issues. Work collaboratively with other teams to ensure smooth operations. Proficiency in Microsoft Excel, Google Sheets, or similar tools for data management. Basic knowledge of e-commerce platforms and their backend systems is a plus. Strong attention to detail, organizational skills, and the ability to meet deadlines. Perform any other tasks as may be required to support business operations. Requirements Hands-on experience in managing and maintaining e-Commerce websites/portals Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions Excellent communication and collaboration skills Analytical and multitasking skills Residing in South Mumbai for easy commute Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Ability to commute/relocate: Breach Candy, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: E-commerce: 1 year (Preferred) Language: English (Required) Work Location: In person

We are looking for a dynamic and customer-focused Operator to join our team. The ideal candidate will be fluent in English, Gujarati, and Hindi , and capable of handling customer communication across phone and WhatsApp channels. This role requires someone with excellent communication skills, a polite and professional attitude, and the ability to coordinate effectively with internal teams. Key Responsibilities: Answer incoming calls from customers on the boardline number. Communicate fluently with customers in English, Gujarati, and Hindi . Respond to customer queries via WhatsApp , including sending order updates, answering questions, and resolving concerns. Coordinate with the store/warehouse team for order status, availability, and dispatches. Assist customers with order-related information and coordinate deliveries when required. Maintain a professional and courteous tone in all customer interactions. Record and update customer interaction details, complaints, and requests. Follow up on open issues with customers until they are fully resolved. Manage and respond to customer queries promptly and efficiently. Any other responsibilities related to customer communication and support . Requirements: Excellent verbal and written communication in English, Gujarati, and Hindi . Strong phone handling and active listening skills. Prior experience in a customer service or coordination role is an advantage. Basic knowledge of using WhatsApp Business, phone systems, and messaging tools. Ability to multitask and remain calm under pressure. Strong organizational and time management skills. Job Type: Full-time Pay: ₹8,000.00 - ₹25,000.00 per month Ability to commute/relocate: Malabar Hill, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Gujarati (Required) Hindi (Required) Work Location: In person