Pre-Onboarding Executive

Job Title:

Pre-Onboarding Executive

Location:

Hyderabad

Working Days:

6 days a week (rotational weekly off based on business inflow)

About the Role:

We are looking for a

Pre-Onboarding Executive

with excellent communication skills in

Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi

, along with good proficiency in English. The ideal candidate is empathetic, detail-oriented, and disciplined, capable of building trust with students and parents while ensuring a smooth and transparent pre-onboarding experience.

Key Responsibilities:

• Conduct structured verification and orientation calls with students and parents to clearly explain program details, policies, fee structures, EMI setup, placement opportunities, and support services.
• Ensure complete transparency during conversations, obtain explicit consent, and eliminate any miscommunication before program registration.
• Collaborate with internal teams (Sales, Finance, Academic Operations) for smooth handover of verified leads to the next stage.
• Take end-to-end ownership of each lead until successful transfer to the next department.
• Identify and address any concerns or escalations during calls to retain students and ensure positive resolution.
• Maintain accurate call records and track communication quality through internal audit and feedback mechanisms.
• Contribute to script refinement and share actionable insights to enhance the onboarding process.
• Stay flexible to handle calls, audits, or messaging activities based on departmental needs.
  

Who We're Looking For:

• Excellent communication and interpersonal skills with strong clarity, empathy, and patience.
• Prior experience in calling or customer-facing roles is mandatory (EdTech experience preferred but not essential).
• Basic working knowledge of Google Sheets and digital communication tools.
• Ability to work with discipline, precision, and emotional intelligence in a fast-paced environment.
• Self-driven and accountable for achieving high-quality onboarding outcomes.
  

Languages Known:

• Native proficiency in any one or more of the following: Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi.
• Good command over English for internal communication and documentation.