Portfolio Relationship Manager-BRANCH BANKING-POS (Point of Sale)

Role Type: Individual Contributor reporting to Area Manager

Key Responsibilities:

• Manage and nurture the existing merchant portfolio assigned from the mall portfolio.
• Conduct regular merchant visits to strengthen relationships and ensure service quality.
• Generate additional POS terminals on a month-on-month basis to drive business growth.
• Achieve a minimum of 5% incremental growth in transaction throughput.
• Cross-sell banking and financial products such as General Insurance and Asset/Business Loans.
• Ensure activation of at least 5 merchants month-on-month (MoM) to maintain portfolio productivity.
• Address merchant queries, resolve issues promptly, and ensure high levels of merchant satisfaction.
• Monitor merchant performance and identify opportunities for increased usage and revenue.

Key Skills & Competencies:

• Strong relationship management and communication skills
• Sales-oriented mindset with the ability to achieve targets
• Knowledge of POS terminals, merchant acquiring, and payment solutions
• Ability to cross-sell financial products

Willingness to travel for merchant visits