PMO-Demand management

PMO - Demand Management is responsible for managing and overseeing the intake, evaluation, prioritization, and resource allocation of project and service requests across the practice. They ensure that demands align with business strategy, capacity, and capabilities, providing clear visibility to leadership and stakeholders.

• Manage the demand intake process by gathering, validating, and assessing new project requirements
• Facilitate demand governance processes, including prioritization meetings and approvals
• Work closely with business units, project managers, resource managers, and leadership to align project demand with organizational goals
• Monitor pipeline demand and work with resource managers to ensure the availability and assignment of the right resources
• Analyze and report demand trends, risks, and issues to support strategic planning and decision-making
• Maintain demand management tools, databases, and documentation for accurate tracking and reporting
• Ensure a transparent and efficient demand-to-delivery lifecycle
• Support capacity planning by forecasting resource needs based on incoming demand
• Communicate demand status updates and insights regularly to stakeholders and executive leadership
• Identify continuous improvement opportunities in the demand management process and recommend solutions
  

Requirements

• Bachelor's Degree in Business Administration / Computer applications / IT / related field
• 3-5 years of experience in PMO, Resource Management, or Demand Management roles
• Proficiency in Microsoft suite (Word, Excel, PowerPoint, Outlook)
• Experience with demand and portfolio management tools (like ServiceNow, Clarity PPM, Jira, etc.). is preferred
• Ability to present data in a clear, concise, and actionable manner using various visualization techniques
• Excellent communication, analytical, and organizational skills
• Strong stakeholder management skills and the ability to influence without authority
• Experience in capacity and resource planning is highly desirable
• Ability to work in a fast-paced environment with changing priorities
  

Preferred

• Experience in IT, Consulting, Financial Services, or similar industries