We are looking for a Central Reservations Associate who is responsible, sincere, and customer-oriented to join our dynamic team. The ideal candidate will handle all hotel reservation inquiries and assist guests with professionalism and efficiency across multiple communication platforms. Key Responsibilities: Handle all incoming reservation inquiries via phone and email for Playotel Hotels. Respond promptly and professionally to guest queries and booking requests. Maintain up-to-date knowledge of room types, rates, packages, and promotions to assist guests effectively. Maintain accurate records of reservations in the system and follow standard operating procedures. Coordinate with hotel teams to ensure smooth booking processes and guest satisfaction. Provide guests with any pre-arrival information they may need for a seamless check-in experience. Manage last-minute bookings, modifications, and cancellations with care and accuracy. Requirements: Fluent in English and Hindi (verbal and written communication). Proficiency in MS Excel and MS Word is essential. Must be sincere, professional, and possess a positive attitude. Prior experience in hotel reservations or hospitality is preferred but not mandatory. Comfortable working rotational shifts, including night shifts. If you are passionate about customer service and hotel operations, and you enjoy working in a team-driven environment, we’d love to hear from you. Apply now and be a part of Playotel Hotels' growing success! Show more Show less
Company Description PLAYOTEL is a new hotel concept designed to appeal to a young crowd of tech-minded and fun-loving travelers, whether for business or leisure. The hotel offers a contemporary and fun-focused environment where guests can truly recharge themselves and enjoy to the fullest. Role Description This is a full-time on-site role for a Central Reservation Associate located in Indore. The Central Reservation Associate will be responsible for handling reservation inquiries, managing bookings, providing customer service, and ensuring smooth operations of the reservation system. Qualifications Excellent communication and customer service skills Attention to detail and organizational skills Ability to multitask and work in a fast-paced environment Knowledge of reservation systems and hotel operations Experience in the hospitality industry is a plus Proficiency in Microsoft Office suite High school diploma or equivalent, Bachelor's degree is a plus
Company Description PLAYOTEL Hotels introduces a modern and dynamic hotel experience designed to cater to young, tech-savvy, and fun-loving travelers seeking excitement and relaxation. Whether for business or leisure, PLAYOTEL provides a vibrant and rejuvenating atmosphere for guests. The brand focuses on creating moments of joy and comfort, offering an engaging environment that allows visitors to recharge and enjoy their stay to the fullest. Role Description This is a full-time on-site role for a Digital Marketing Executive, located in Indore. The Digital Marketing Executive will manage and execute digital marketing campaigns to enhance brand presence and drive customer engagement. Daily responsibilities include overseeing social media marketing initiatives, analyzing web performance metrics, creating and managing web content, and developing strategies to grow the hotel’s digital footprint. Collaboration with internal teams to ensure alignment with overall marketing objectives is central to the role. Qualifications Proficiency in Marketing and Communication strategies to target diverse audiences effectively Experience in Social Media Marketing and Web Content Writing Knowledge of Web Analytics and tools to evaluate and optimize campaign performance Strong organizational skills and the ability to manage multiple projects simultaneously Experience and strong knowledge of Search Engine Optimization Bachelor's degree in Marketing, Business, Communications, or a relevant field