Job
Description
Job Summary: As an Enterprise Network Support Engineer (L2) at our esteemed organization based in Trivandrum, you will play a vital role in our dynamic IT infrastructure team. Your primary responsibility will be to provide Level 2 support for enterprise network environments, with a specialized focus on Cisco Meraki wireless, switching, routing, and security solutions. Primary Responsibilities: You will be required to deliver L2-level technical support for enterprise network infrastructure, specifically dealing with Cisco Meraki wireless access points, switches, routers, and firewalls. Your duties will involve monitoring, troubleshooting, and resolving complex network issues that are escalated from L1, ensuring minimal downtime and disruption. Additionally, you will be responsible for the configuration, deployment, and maintenance of Cisco Meraki hardware and software solutions. Managing network security policies, VPN configurations, and firewall rules within the Meraki dashboard will also be a crucial part of your role. Proactively monitoring network performance and ensuring optimal operation through Meraki monitoring tools is essential. You will need to analyze and resolve LAN/WAN, Wi-Fi, VPN, and network security issues in a multi-site enterprise environment. Collaboration with cross-functional teams such as security, server, and cloud for integrated network solutions is expected. Documenting technical issues and resolutions for knowledge sharing and continuous improvement will be part of your responsibilities. You will also participate in change management processes, including planning and implementing network changes. Coordinating with Cisco Meraki TAC (Technical Assistance Center) for unresolved issues and firmware/feature updates is crucial. Educating and mentoring L1 support teams on basic troubleshooting steps and processes will also be required. Required Skills: To excel in this role, you should have a minimum of 4 years of experience in enterprise network support roles, including L2 responsibilities. Hands-on experience with Cisco Meraki products, specifically Wireless Access Points (MR series), Security Switches (MS series), and Meraki Dashboard management is essential. A strong understanding of TCP/IP, DNS, DHCP, VLAN, VPN (IPSec, SSL), NAT, and network security concepts is required. Experience in enterprise Wi-Fi troubleshooting and optimization is necessary. A solid understanding of LAN/WAN technologies, network routing, and switching principles is expected. Experience in remote network support and troubleshooting using Meraki tools is beneficial. Familiarity with cloud-managed networking concepts and operations is a plus. The ability to analyze packet captures and identify traffic flow issues is important. Strong problem-solving, communication, and customer service skills are essential for this role. Preferred Certifications: Preferred certifications include Cisco Meraki Solutions Specialist, CCNA (Enterprise or Security), and CCNP (Enterprise or Security). Qualification & Educational Requirements: A degree in an IT-related field is preferred. About UST: UST is a global digital transformation solutions provider. With over 30,000 employees in 30 countries, UST partners with clients worldwide to embed innovation and agility into their organizations. Powered by technology, inspired by people, and led by purpose, UST is committed to making a real impact through transformation.,
