8 Platform Support Jobs

Job Summary: As an Enterprise Network Support Engineer (L2) at our esteemed organization based in Trivandrum, you will play a vital role in our dynamic IT infrastructure team. Your primary responsibility will be to provide Level 2 support for enterprise network environments, with a specialized focus on Cisco Meraki wireless, switching, routing, and security solutions. Primary Responsibilities: You will be required to deliver L2-level technical support for enterprise network infrastructure, specifically dealing with Cisco Meraki wireless access points, switches, routers, and firewalls. Your duties will involve monitoring, troubleshooting, and resolving complex network issues that are escalated from L1, ensuring minimal downtime and disruption. Additionally, you will be responsible for the configuration, deployment, and maintenance of Cisco Meraki hardware and software solutions. Managing network security policies, VPN configurations, and firewall rules within the Meraki dashboard will also be a crucial part of your role. Proactively monitoring network performance and ensuring optimal operation through Meraki monitoring tools is essential. You will need to analyze and resolve LAN/WAN, Wi-Fi, VPN, and network security issues in a multi-site enterprise environment. Collaboration with cross-functional teams such as security, server, and cloud for integrated network solutions is expected. Documenting technical issues and resolutions for knowledge sharing and continuous improvement will be part of your responsibilities. You will also participate in change management processes, including planning and implementing network changes. Coordinating with Cisco Meraki TAC (Technical Assistance Center) for unresolved issues and firmware/feature updates is crucial. Educating and mentoring L1 support teams on basic troubleshooting steps and processes will also be required. Required Skills: To excel in this role, you should have a minimum of 4 years of experience in enterprise network support roles, including L2 responsibilities. Hands-on experience with Cisco Meraki products, specifically Wireless Access Points (MR series), Security Switches (MS series), and Meraki Dashboard management is essential. A strong understanding of TCP/IP, DNS, DHCP, VLAN, VPN (IPSec, SSL), NAT, and network security concepts is required. Experience in enterprise Wi-Fi troubleshooting and optimization is necessary. A solid understanding of LAN/WAN technologies, network routing, and switching principles is expected. Experience in remote network support and troubleshooting using Meraki tools is beneficial. Familiarity with cloud-managed networking concepts and operations is a plus. The ability to analyze packet captures and identify traffic flow issues is important. Strong problem-solving, communication, and customer service skills are essential for this role. Preferred Certifications: Preferred certifications include Cisco Meraki Solutions Specialist, CCNA (Enterprise or Security), and CCNP (Enterprise or Security). Qualification & Educational Requirements: A degree in an IT-related field is preferred. About UST: UST is a global digital transformation solutions provider. With over 30,000 employees in 30 countries, UST partners with clients worldwide to embed innovation and agility into their organizations. Powered by technology, inspired by people, and led by purpose, UST is committed to making a real impact through transformation.,

As a Linux Administrator at SAP, you will be responsible for Server Management and Platform support for SAP's core cloud products, which operate on Linux-based environments across various cloud providers and containerized Kubernetes clusters. With a cloud mindset and innovative thinking, you will play a key role in ensuring the efficient functioning of the systems. Your analytical skills, self-motivation, and problem-solving abilities will be put to good use as you work in a fast-paced environment, focusing on service and customer orientation. Joining the Platform Engineering & Delivery (PED) team in Bangalore, part of SAP's Public Cloud ERP Delivery unit, you will contribute to managing infrastructure for a range of SAP cloud solutions including S/4HANA Public Cloud, IBP, ByD, and C4C. The team operates in a hybrid work model, offering a collaborative and flexible work environment. SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone, regardless of background, feels valued and can perform at their best. As an equal opportunity workplace, SAP believes in unleashing all talent and creating a better and more equitable world. With a commitment to personal development and a highly collaborative team ethic, SAP provides an environment where every individual can bring out their best. If you are looking to work in a dynamic and purpose-driven company, SAP offers a highly collaborative, caring team environment with a focus on learning and development, recognition for individual contributions, and a variety of benefit options to choose from. With over 400,000 customers worldwide, SAP leads in end-to-end business application software, database services, analytics, intelligent technologies, and experience management. As part of a company with a strong commitment to personal development and inclusivity, you will have the opportunity to work with modern cloud technologies and gain hands-on experience in DevOps/Site Reliability Engineering practices. SAP is proud to be an affirmative action employer, committed to Equal Employment Opportunity and providing accessibility accommodations to applicants with disabilities. If you are interested in joining a purpose-driven and future-focused company that values diversity and personal growth, SAP is the place for you.,

As a Global Support Business Analyst, you will play a pivotal role in leading our Bhubaneswar-based outsourced development and support teams. Your primary responsibility will be to oversee the operation and advancement of a supply chain management solution deployed globally for top-tier clients in various industries. Your key responsibilities will include managing platform support operations, ensuring resolution of client-reported issues, conducting internal and client training, and coordinating the development roadmap with external development partners. In terms of team leadership and operations, you will be required to analyze business requirements, support ticket needs, and overall support delivery. Collaboration with the development partner will be essential to enhance performance and streamline issue resolution processes. Your role will also involve driving in-depth investigation and analysis of client-reported issues, working closely with support, development, and client-facing teams to facilitate effective resolution. Root cause analysis for critical incidents will be a critical aspect of your responsibilities. Furthermore, you will be responsible for gathering, documenting, and validating business requirements from both internal and external stakeholders. By translating business needs into actionable requirements for the development teams, you will ensure alignment between business requirements and technical solutions. Analyzing platform support performance, issue trends, and key performance indicators (KPIs) will be part of your routine tasks. Based on data insights, you will identify areas for improvement, recommend necessary actions, and deliver regular reports and presentations to internal leadership and stakeholders. Your role will also involve standardizing and continuously improving issue analysis, requirement gathering, and reporting processes. Maintaining comprehensive documentation and knowledge bases will be crucial to ensure effective collaboration and knowledge sharing within the team. To be successful in this role, you should hold a Bachelor's degree in Business, Supply Chain, Computer Science, or a related field, along with a minimum of 8 years of experience in business analysis, platform support, or supply chain operations. Proficiency in issue analysis, business requirements gathering, process improvement, and working with global teams and outsourced partners is essential. Experience with analytical and reporting tools, system testing, user story creation, and tools like Jira or DevOps will be advantageous. Strong communication, problem-solving, and stakeholder engagement skills are also required for this position.,

You will be the Global Support Business Analyst responsible for leading the Bhubaneswar-based outsourced development and support teams in the operation and evolution of a globally deployed supply chain management solution. This role is crucial in serving top-tier clients across various industries. Your main responsibilities will include managing platform support operations, driving the resolution of client-reported issues, overseeing internal and client training, and coordinating the development roadmap with outsourced development partners. In terms of Team Leadership & Operations, you will support the analysis of business requirements, support ticket requirements, and overall support delivery. Collaboration with the development partner to enhance performance and issue resolution will be essential. For Issue Analysis & Resolution Support, you will be expected to conduct thorough investigations and analysis of client-reported issues. Collaborating with support, development, and client-facing teams to facilitate effective issue resolution and ensuring root cause analysis for critical incidents are key tasks. In Business Requirements Analysis, you will gather, document, and validate business requirements from internal and external stakeholders. Translating business needs into clear, actionable requirements for outsourced development teams and supporting the platform enhancement and development process will be part of your role. Performance Analysis & Reporting will involve analyzing platform support performance, issue trends, and KPIs. Identifying areas for continuous improvement, recommending actions based on data insights, and delivering regular reports and presentations to internal leadership and stakeholders are crucial aspects. Process & Documentation will require you to standardize and continuously improve issue analysis, requirement gathering, and reporting processes. Maintaining comprehensive documentation and knowledge bases will also be part of your responsibilities. Requirements for this role include a Bachelor's degree in Business, Supply Chain, Computer Science, or related field, along with 8+ years of experience in business analysis, platform support, or supply chain operations. You should have a strong background in issue analysis, business requirements gathering, and process improvement, as well as experience working with global teams and outsourced partners. Proficiency in analytical and reporting tools (such as Excel, ThoughtSpot, SQL, or similar), experience with system testing, and the ability to create user stories using tools like Jira or DevOps are necessary. Excellent communication, problem-solving, and stakeholder engagement skills are also required for this role.,

Qualification & Experience RequiredRequirement - Should have a degree/completed graduation ( Overall 2 Years of experience with minimum 12 months on the following platform Services- DV360 Platform. Display & Video(DV) 360 - Must have knowledge of ; either 1 or more of: Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange, Google Adwords, DoubleClick Digital Marketing, Doubleclick Campaign Manager, Doubleclick Search , Doubleclick for Publishers Experience in Real-Time Bidding or other related platform Proficient in SQL, HTML, and JavaScript Platform Billing 360 -Must have knowledge of ; either 1 or more of General billing questions and billing troubleshooting Credit memos and rebills Billing setting changes (bill-to address, bill-to email, PO additions) Legal customer changes Invoice requests and bulk invoice downloads Questions and consultation regarding billing setups and invoicing Currency changes (where allowed by contracts and settings) DV360 account group creation Retroactive billing Billable cost reports (matching invoice data to report data) Collections/suspensions Position Responsibilities Provide excellent customer service by answering questions and resolving issues Maintain a positive and professional attitude towards customers Provide support across a variety of platforms, including chat, live email, instant messaging, and phone Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools Inculcate client end users on product usage, from the basics to best practices Troubleshoot and resolve complex cases from the proper platform Collaborate with international teams in engineering, product, vendor workforce, and other cross-functional teams on specific user-impacting issues and bugs Work on internal product initiatives like migration of accounts, bulk uploads, etc. under Googles direction

Hiring Now: DevOps Support Engineer 3DX Platform (10+ Yrs) Location : Chennai (Tamilnadu Candidates Preffered) Experience : over all 10Years Expereince Employment Type : Full-time Position Description We are looking for an experienced DevOps Support Engineer / Technical Project Manager to manage key operations, vendor coordination, and platform enhancements on the Dassault 3DX Platform . You will be a critical part of the team responsible for platform issue resolution, dashboard development, API enhancements, and technical coordination with internal & external stakeholders . Key Responsibilities : Manage platform issues and escalations related to Dassault 3DX Platform Work closely with internal teams and Dassault vendor to track and resolve incidents Develop and enhance dashboards and internal tools for performance monitoring Drive platform improvements and automation through .NET / Java / API development Provide technical leadership across platform support and enhancement areas Own the delivery of enhancements, performance improvements, and issue resolution Ensure smooth operation of the 3DX DevOps environment Skills Required : Hands-on experience in 3DX Platform Support (Dassault Systems) Project Management and stakeholder coordination skills Technical expertise in .NET , Java , REST APIs , and AIPGEE Strong communication, documentation, and troubleshooting capabilities Experience Required : Minimum 10 years of overall experience in IT/Software Prior experience in supporting or enhancing 3DX Platform is highly preferred Exposure to DevOps best practices and incident management workflows Good to Have : Knowledge of CI/CD tools or monitoring platforms Understanding of enterprise product lifecycle management tools

Job Title: L1 Application Support B2B Platform Location: WFO Employment Type: Full-Time Experience Required: 3+ Years Shift: IST or Global Support (based on business needs) Job Summary: We are looking for a proactive and analytical L1 Application Support to provide first-line support for our B2B platform. You will be responsible for diagnosing and resolving basic issues, researching edge cases, and supporting end-users in navigating and utilizing the platform effectively. This role is ideal for individuals with a passion for a B2B platforms, customer service, and problem-solving. Key Responsibilities: Provide L1-level support for users of the B2B platform via tickets, email, or chat. Investigate and resolve platform-related issues such as login errors, data display problems, permission/access concerns, etc. Collaborate with internal teams (L2/Engineering/Product) to escalate and track unresolved issues. Conduct root cause research for recurring queries or bugs and provide insights to improve documentation and processes. Assist in platform configuration and user setup for new clients or use cases. Create and update internal knowledge base articles and FAQs. Monitor support channels and ticket queues to ensure timely issue resolution and SLA adherence. Document detailed problem descriptions, diagnostics, and resolutions in the ticketing system. Perform data validation and basic analytics to support client inquiries and operations. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 3+ years of experience in SaaS, platform support, or application troubleshooting. Strong understanding of web applications, user workflows, and browser-based tools. Good written and verbal communication skills for working with global clients and internal teams. Familiarity with ticketing tools like Jira, Zendesk, or ServiceNow. Logical thinker with good debugging and research skills. Preferred Qualifications: Experience supporting enterprise/B2B customers. Knowledge of tools like Postman, Chrome DevTools, or any log analyzer. Exposure to CRM, ERP, or analytics platforms is advantageous. Understanding of Agile workflows and incident lifecycle management. Why Join Us? Be part of a fast-growing platform and support global B2B clients. Learn enterprise-grade tools and platforms. Work alongside cross-functional product and engineering teams. Grow into L2 roles in product support, QA, or solution engineering.

Provide leadership and oversight to IT operations or application reliability teams. Ensure effective delivery, global alignment, vendor coordination, and continuous improvement of digital platform operations. Required Candidate profile IT Expert with 10–15 years in managing cross-functional IT teams, vendor delivery, and global operations. Strong communication, leadership, and deep knowledge of platform performance and reliability.