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lead Support Engineer - GCP - 3DX Platform of Dassault Sacha Engineering

8.0 - 12.0 years

5 - 14 Lacs

Chennai

Hybrid

Hiring Now: DevOps Support Engineer 3DX Platform (10+ Yrs) Location : Chennai (Tamilnadu Candidates Preffered) Experience : over all 10Years Expereince Employment Type : Full-time Position Description We are looking for an experienced DevOps Support Engineer / Technical Project Manager to manage key operations, vendor coordination, and platform enhancements on the Dassault 3DX Platform . You will be a critical part of the team responsible for platform issue resolution, dashboard development, API enhancements, and technical coordination with internal & external stakeholders . Key Responsibilities : Manage platform issues and escalations related to Dassault 3DX Platform Work closely with internal teams and Dassault vendor to track and resolve incidents Develop and enhance dashboards and internal tools for performance monitoring Drive platform improvements and automation through .NET / Java / API development Provide technical leadership across platform support and enhancement areas Own the delivery of enhancements, performance improvements, and issue resolution Ensure smooth operation of the 3DX DevOps environment Skills Required : Hands-on experience in 3DX Platform Support (Dassault Systems) Project Management and stakeholder coordination skills Technical expertise in .NET , Java , REST APIs , and AIPGEE Strong communication, documentation, and troubleshooting capabilities Experience Required : Minimum 10 years of overall experience in IT/Software Prior experience in supporting or enhancing 3DX Platform is highly preferred Exposure to DevOps best practices and incident management workflows Good to Have : Knowledge of CI/CD tools or monitoring platforms Understanding of enterprise product lifecycle management tools

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L1 Application Support Benthon Labs

3 - 5 years

1 - 4 Lacs

Noida

Work from Office

Job Title: L1 Application Support B2B Platform Location: WFO Employment Type: Full-Time Experience Required: 3+ Years Shift: IST or Global Support (based on business needs) Job Summary: We are looking for a proactive and analytical L1 Application Support to provide first-line support for our B2B platform. You will be responsible for diagnosing and resolving basic issues, researching edge cases, and supporting end-users in navigating and utilizing the platform effectively. This role is ideal for individuals with a passion for a B2B platforms, customer service, and problem-solving. Key Responsibilities: Provide L1-level support for users of the B2B platform via tickets, email, or chat. Investigate and resolve platform-related issues such as login errors, data display problems, permission/access concerns, etc. Collaborate with internal teams (L2/Engineering/Product) to escalate and track unresolved issues. Conduct root cause research for recurring queries or bugs and provide insights to improve documentation and processes. Assist in platform configuration and user setup for new clients or use cases. Create and update internal knowledge base articles and FAQs. Monitor support channels and ticket queues to ensure timely issue resolution and SLA adherence. Document detailed problem descriptions, diagnostics, and resolutions in the ticketing system. Perform data validation and basic analytics to support client inquiries and operations. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 3+ years of experience in SaaS, platform support, or application troubleshooting. Strong understanding of web applications, user workflows, and browser-based tools. Good written and verbal communication skills for working with global clients and internal teams. Familiarity with ticketing tools like Jira, Zendesk, or ServiceNow. Logical thinker with good debugging and research skills. Preferred Qualifications: Experience supporting enterprise/B2B customers. Knowledge of tools like Postman, Chrome DevTools, or any log analyzer. Exposure to CRM, ERP, or analytics platforms is advantageous. Understanding of Agile workflows and incident lifecycle management. Why Join Us? Be part of a fast-growing platform and support global B2B clients. Learn enterprise-grade tools and platforms. Work alongside cross-functional product and engineering teams. Grow into L2 roles in product support, QA, or solution engineering.

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IT Technical Manager : Platform & Ops Consult Asia

10 - 20 years

40 - 65 Lacs

Bengaluru

Work from Office

Provide leadership and oversight to IT operations or application reliability teams. Ensure effective delivery, global alignment, vendor coordination, and continuous improvement of digital platform operations. Required Candidate profile IT Expert with 10–15 years in managing cross-functional IT teams, vendor delivery, and global operations. Strong communication, leadership, and deep knowledge of platform performance and reliability.

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