Location : Anna Nagar, Chennai Experience : 0-2 years Type : Full-time Working Days : 6-day work week About Platestory Platestory crafts exquisite, high-quality cakes, desserts, and experiences, personalized to perfection for those who value both artistry and taste. Whether it’s an intimate celebration or a grand event, we promise professionalism, predictability, and pure joy—without the hassle. Role Overview We’re looking for a passionate and persuasive B2C Sales Executive who can connect with customers, understand their celebration needs, and help them place custom cake and dessert orders. You’ll be the first point of contact for customers reaching out on platforms like Instagram, WhatsApp, walk-ins, or phone calls. Key Responsibilities Engage with inbound leads on platforms like Instagram, WhatsApp, and phone Understand customer requirements and suggest suitable product options Guide customers through flavor, design, size, and customization selections Follow the internal sales process for warm, hot, or cold leads Coordinate with internal teams (design, baking, delivery) for smooth execution Maintain accurate lead records and order details using internal tools (e.g., ClickUp, Swipe) Consistently hit conversion and revenue targets Provide timely updates to customers on order status and resolve queries Ensure exceptional customer experience at every touchpoint Requirements Strong communication and interpersonal skills A customer-first mindset and an eye for aesthetics Fluency in English (and regional language is a bonus) Ability to multitask and work in a fast-paced environment Willingness to work on weekends and festive days (compensatory offs provided) Prior experience in B2C sales or F&B industry is a plus, but not mandatory Why Join Us? Be part of a fast-growing premium dessert brand Exposure to high-value clients and creative projects Opportunity to grow in sales, customer success, and leadership Learn and use top-notch tools and sales frameworks Work in a vibrant, startup-like environment that values ownership
Company Description We suggest you enter details here. Role Description This is a full-time on-site role for an Inside Sales Representative at Plate story located in Chennai. The Inside Sales Representative will be responsible for customer satisfaction, lead generation, account management, and providing excellent customer service on a day-to-day basis. Qualifications Inside Sales and Lead Generation skills Customer Satisfaction and Customer Service skills Account Management skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment Experience in a sales or customer-facing role is a plus Bachelor's degree in Business Administration or related field