Pharmacy Assistant

Job Description

JOB DESCRIPTION Job Title: Pharmacy Aid / Pharmacy Assistant SAP Reporting to: In-charge / Supervisor Operations SAP Qualification: Graduate / Inter/ 10th with minimum 1 year exp. OBJECTIVE Assist the Supervisor for achieving organizational objectives. JOB GUIDELINES Operations & customer service: 1. Dispensing medicines as per prescription. 2. Maintain proper drug storage, rack layout, cold chain, refrigeration and upkeep of the pharmacy. 3. Greet the customers, keep eye-contact and provide good customer service. 4. Receive prescription or prescription refills. 5. Attend to prescriptions sent by call center. 6. Count and retrieve tablets and items from racks and pack them. 7. Provide information on dosage and usage of medicines to customers as per requirement. 8. Inform about appropriate substitute of unavailable drug and confirm with the customers referring Physician telephonically. 9. Generate bill and maintain cash counter. 10. Check the order before handing over to the customer. 11. Tally the filled prescription with the bill and also details like patients name, item, quantity, expiry and billing value. 12. Engage the customer during waiting time to fill in the customer feedback form. 13. Effectively handle all inbound calls regarding home door delivery requests and ATM. 14. To answer inbound calls regarding drug information 15. Documents to be maintained 1. Daily ATM card sales 2. Daily free home delivery services 3. Daily Outside Purchase (OP) statement file 4. Narcotic drug prescriptions issued 5. Daily category wise stock value printout 6. Daily rack verification, gaps and adjustment receipts Finance & Accounts: Assist the auditors during internal audits. Confidential copy dated April 2020 Human Resource JOB DESCRIPTION HR & Training: 1. Demonstrate learning from On-job and Classroom Training while attending to customers. 2. Ensure shift hand-over and take-over is smooth both on coming and leaving the pharmacy. Marketing: 1. Co-ordinate in Health check camps. 2. Inform the customer about companys value added services, ATM card, free home door delivery and discounts. Logistics: 1. Daily indent SKUs from DC 2. Coordinate daily receival and arrangement of stock from DC 3. Enter the quantity, batch number, expiry date and MRP of new stock items in the Computerized pharmacy-billing module on daily basis. 4. Carry out 100% stock tallying of the computerized stock with the assigned racks Containing drugs, FMCG and generics. 5. Assist in segregation, early liquidation and removal of short expiry items with the DC Expiry team. Confidential copy dated April 2020 Human Resources