Senior Consultant-Technology & Implementation(Contract) Wipro Limited

5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Senior Consultant at our organization, you will be responsible for leveraging your experience to deliver discrete projects with minimal supervision. You will need to demonstrate a clear understanding of our clients" business issues and tailor consulting solutions to generate maximum value through idea generation and engagement experience. Achieving high personal billability will be a key focus for you. Your role will involve various aspects, including consulting execution where you will act as an ambassador for our organization's tenets and values. You will secure excellent feedback from multiple clients and coordinate teams of consultants to assure the quality of deliverables. It will be essential for you to be flexible in your approach, coordinate resources with expertise in various areas, and demonstrate a decisive and directive delivery focus with a can-do attitude. Additionally, coaching, mentoring, and motivating team and client staff will be part of your responsibilities, building trust and confidence through a focus on quality and delivery. In terms of business development, you will be expected to ensure high levels of individual utilization achievement in line with the expected levels. Building relationships with clients, developing a network of relationships, and providing required intelligence and insights to solve clients" business problems will be crucial. You will also lead smaller-scale meetings with sales teams, contribute to market research activities, and play a major role in opportunity identification. As part of your role, contributing to thought leadership by developing insights into chosen industry and technology trends, sharing them with the wider practice, and ensuring a track record of your assignments will be important. You will also need to contribute to internal initiatives, suggest ways to improve engagements through leveraging tools and assets, and engage with other consulting and delivery teams for collaboration and growth. Your personal attributes should include being enthusiastic, self-motivated, a team player, and an ambassador for our organization. Strong organizational skills, excellent communication and presenting skills, and the ability to work without supervision within defined parameters will be essential. You should also take responsibility and accountability for deliverables, be recognized as proactive and a problem solver, and demonstrate adaptability and flexibility. In order to meet the strategic objectives of the role, you will need to support business performance, improve the quality of consulting, generate impact, grow market positioning, provide consulting leadership to accounts, grow consulting talent, and build the consulting community. This will involve delivering growth in consulting revenues, enabling pull-through business impact, leading the development of thought leadership, supporting account growth, growing consulting talent, and contributing to people development and collaboration effectiveness. Your performance will be measured based on relevant parameters such as personal utilization achievement, number of RFI/RFPs responses supported, number of transformation engagements delivered, number of referenceable clients, testimonials, average CSAT, PCSAT across projects, and other key metrics related to achieving strategic objectives.,

Posted 1 week ago

Apply

Team Lead- Service Desk Ghrs Training

4.0 - 9.0 years

4 - 9 Lacs

Hyderabad, Telangana, India

On-site

Team Leadership & Management: Supervise, motivate, and mentor a team of Service Desk Analysts, fostering a positive and productive work environment. Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members. Monitor team schedules, adherence, and shift rotations to ensure adequate coverage for 24/7 operations, if applicable. Identify training needs and facilitate professional development for the team to enhance their technical and customer service skills. Act as a point of escalation for complex or challenging customer issues, providing guidance and resolutions. Operational Oversight & Performance: Oversee daily Service Desk operations, ensuring timely response and resolution of incoming requests via phone, email, chat, and ticketing systems. Monitor key performance indicators (KPIs) such as average handling time (AHT), first call resolution (FCR), customer satisfaction (CSAT), and service level agreement (SLA) adherence. Generate and analyze performance reports, identifying trends, areas for improvement, and potential issues. Implement and enforce Service Desk policies, procedures, and best practices (e.g., ITIL framework). Technical Support & Problem Resolution: Provide hands-on technical support and troubleshooting for complex IT issues that cannot be resolved by individual analysts (Level 1.5 support). Assist the team with resolving issues related to operating systems, network connectivity, software applications, hardware, and user account management. Ensure accurate and detailed documentation of all incidents, service requests, and resolutions in the ITSM tool. Facilitate efficient escalation of unresolved issues to appropriate Level 2/3 support teams and ensure timely follow-up.

Posted 2 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.