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3.0 - 7.0 years

8 - 13 Lacs

navi mumbai

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Day to day administration activities Making changes to monitoring engaging with Application and System support staff on problems identified by Dynatrace needing changes to Applications. Building and maintaining the monitoring dashboards Reports. Updating and management of Agents. Monitor production applications for performance, assist in troubleshooting of application performance issues, and produce ad hoc reports. Configuration changes in Dynatrace. Experienced with the management & use of Dynatrace. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Hiring manager and Recruiter should collaborate to create the relevant verbiage. Preferred technical and professional experience Hiring manager and Recruiter should collaborate to create the relevant verbiage.

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6.0 - 10.0 years

9 - 14 Lacs

pune, chennai, bengaluru

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Experience in Performance testing Good in communication skills Lead the performance testing activities for multiple projects or applications Develop and implement performance test strategies and plans Design, develop, and execute performance test scripts using relevant tools (eg, LoadRunner, JMeter, NeoLoad) Monitor and analyze system performance under various load conditions and provide detailed reports Identify bottlenecks and work closely with development and infrastructure teams to optimize application performance

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6.0 - 10.0 years

11 - 15 Lacs

mumbai

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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 6 to 10 Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c and 19c. Experience implementing high availability features of Oracle Database Career Level - IC3

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6.0 - 10.0 years

11 - 15 Lacs

mumbai

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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 6 to 10 Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c and 19c. Experience implementing high availability features of Oracle Database Career Level - IC3

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5.0 - 8.0 years

9 - 14 Lacs

hyderabad

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Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Neoload . Experience: 5-8 Years .

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3.0 - 5.0 years

15 - 27 Lacs

bengaluru

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Job Summary Assists in the design, definition, development, and test of the cloud computing applications development. Collaborates with senior engineers to ensure that internal and external clients' needs are met. Job Requirements Delivering software development specifications with a thorough analysis and understanding of the clients' needs and requirements. Building a scalable grid system to handle a variety of framework in the cloud computing platform. Utilizing automated testing tools to perform the testing and maintenance of cloud computing platforms and infrastructure. Collecting and researching customer experience with cloud computing applications; preparing reports for management. Education Typically requires a minimum of 2 years of related experience.

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4.0 - 8.0 years

12 - 16 Lacs

chennai

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Please share profiles with BFSI Domain only Minimum 3-4 years of experience developing secure and scalable REST APIs using Node.js, Expert understanding of HTTP Protocol, REST AP5 design, and related best practices. Strong problem-solving aptitude with the ability to understand business requirements and propose feasible technical designs Excellent understanding of web application development frameworks on server-side considerations to deliver performance at a scale Ability to deep dive into relational and No-SQL databases including caching options, with.the abilitv to troubleshoot and fix performance issues. has context menu Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote KeywordsWeb Application Development,Side,Http Protocol,Application Development Framework,Javascript,Node,Node.Js,Sql,Http,Technical Design,Java,Performance Testing,Load Runner,Jmeter,Performance Center,Load Testing,C++,Web Services,Linux,Rest*

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3.0 - 5.0 years

3 - 6 Lacs

chennai

Remote

2 year minimum experience in Performance Engineering or Load Testing Experience working with Java or Python or both Knowledge of Curl or Bash Knowledge of DevOps/SREs/Networking Familiar with Observability tools, DataDog is preferred Knowledge of one of the following Cloud architecture (AWS, GCP, Azure) Strong verbal and written communication skills Experience using Git Must have experience working with either Blazemeter or Cloud Test enterprise performance test tool Experience working with at least one of the open-source load test frameworks/tools. Knowledge/familiarity of the following tools is a plus: Jmeter, Locust, Gatling, Grasshopper

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5.0 - 8.0 years

6 - 10 Lacs

hyderabad

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Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: Dynatrace AIOPS . Experience: 5-8 Years .

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5.0 - 10.0 years

9 - 19 Lacs

noida, new delhi, gurugram

Hybrid

Job description Hiring for Performance testing with experience range 5 years & above Mandatory Skills: Performance test, Load runner, Jmeter, dynatrace, appdynamics Education: BE/B.Tech/BCA/MCA/M.Tech/ME/BSc/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

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5.0 - 10.0 years

1 - 20 Lacs

noida, gurugram, greater noida

Work from Office

Responsibilities * Design, develop, and execute performance testing plans to ensure application scalability and reliability. * Utilize tools such as Load Runner, Performance Center, Dynatrace, Neoload, AppDynamics to simulate user traffic and measure system performance. * Analyze test results to identify bottlenecks and optimize system performance for improved user experience. * Collaborate with development teams to implement changes based on test findings. Job Requirements * 5-10 years of experience in performance testing with expertise in JMeter or similar tools. * Strong understanding of software development life cycle (SDLC) principles and methodologies. * Proficiency in at least one or more of the following tools: Load Runner, Performance Center, Dynatrace, Neoload or AppDynamics.

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8.0 - 10.0 years

11 - 15 Lacs

haryana

Work from Office

About Company Job Description Monitoring & Control of Solar plants Generation & Performance Tracking of factors and/or corrective actions impacting performance & generation Deep dive analysis for high impact issues Identify deviations/ red flags at an early stage and ensure end to end resolution Continuous & closely interact with all relevant stakeholders – site operations, regional & central control room, Design & Engineering departments etc. Routine site visits is key requirement of the role. Carry out long term historical generation assessment – identify reasons, trends, concern areas and ensure implementation of corrective actions by operations team. Validate EYA/ PVSyst reports for operational and upcoming projects & provide feedback to relevant departments basis operational experience Analyse plant level generation for Technical Due Diligence and 3rd party O&M bidding exercises

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3.0 - 5.0 years

5 - 9 Lacs

gurugram

Work from Office

Educational Requirements Bachelor of Engineering , BSc , BCA , MCA , MTech , MSc Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional Requirements: Primary skills:Technology-> Performance Testing-> Performance Testing - ALL Preferred Skills: Technology->Performance Testing-> Performance Testing - ALL

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3.0 - 8.0 years

12 - 20 Lacs

pune

Hybrid

Warm Greetings from SP Staffing!! Role :Performance Testing Experience Required :3 to 8 yrs Work Location :Pune Required Skills, Experience in cards domain Should have worked in one other Non-Functional Testing like Chaos Engineering, Batch Performance testing, Failover testing etc Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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3.0 - 6.0 years

5 - 9 Lacs

pune

Work from Office

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. About The Role Skill set : Mainly Jmeter, Loadrunner. Additonal toolsNeoLoad, gatling Monitoring toolsAppDynamics, Dynatrace, Test Planning, NFR gathering, and conducting E2E performance testing About The Role - Grade Specific Skill set : Mainly Jmeter, Loadrunner. Additonal toolsNeoLoad, gatling Monitoring toolsAppDynamics, Dynatrace, Test Planning, NFR gathering, and conducting E2E performance testing Skills (competencies)

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3.0 - 5.0 years

4 - 8 Lacs

pune

Work from Office

Educational Requirements Bachelor of Engineering,BCA,Bachelor Of Engineering,BSc Service Line Platforms & Services Unit Responsibilities A day in the life of an Infoscion As part of the Infosys testing team, your primary role would be to Develop test plan, prepare effort estimation and schedule for project execution You will prepare test cases, review test case result and anchor defects prevention activities and interface with customers for issue resolution You will ensure effective test execution by reviewing knowledge management activities and adhere to the organizational guidelines and processes Additionally, you will anchor testing requirements, develop test strategy, track, monitor project plans and prepare solution delivery of projects along with reviewing of test plans, test cases and test scripts You will develop project quality plans, validate defective prevention plansIf you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Performance testing,Performance testing->Performance testing->HP load runner,Performance testing->Performance testing->JmeterTechnical requirement(Optional) Preferred Skills: Performance testing Performance testing->Performance testing->HP load runner Performance testing->Performance testing->Jmeter

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5.0 - 7.0 years

6 - 10 Lacs

bengaluru

Work from Office

About The Role Skill required: IX Intelligent Asset Management Operations - Asset Data Management Designation: Asset Performance Mgmt Analyst Qualifications: Any Graduation Years of Experience: 5 to 7 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Stay updated on industry best practices, What are we looking for? Act as a key point of contact for clients regarding asset health management inquiries and issues. Roles and Responsibilities: Coordinate and perform contract analysis Qualification Any Graduation

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3.0 - 5.0 years

5 - 9 Lacs

bengaluru

Work from Office

Educational Requirements Bachelor of Engineering,BCA,BSc,MTech,MCA,MSc Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional Requirements: Primary skills:Technology->Performance Testing->Performance Testing - ALL Preferred Skills: Technology->Performance Testing->Performance Testing - ALL

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7.0 - 10.0 years

13 - 18 Lacs

chennai

Work from Office

Project description The Risk and Finance solutions team requires a Senior Performance Tester to work on their Liquidity and Capital Enhancements and Regulatory reporting Programs. Key attributes include solution realization, design across the capital risk and balance sheet management systems for a range of regulatory and technical optimization requirements. Responsibilities Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives Should co-ordinate between onshore & offshore teams Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution Design and create test conditions, test data and test scripts to address business and technical use cases Use existing tools and techniques to execute test cases and build/script new tools for performing testing/validation function Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using Selenium & Cucumber Skills Must have 7-10 years experience in Performance Testing/Automation Good understanding and experience in analyzing PT Non Functional Requirement document and collaborate with stakeholders to modify and finalize the NFR. Expertise and Hands on experience in PT tools like LoadRunner, JMeter, Performance Center.

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5.0 - 8.0 years

6 - 10 Lacs

hyderabad

Work from Office

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: Dynatrace AIOPS .Experience: 5-8 Years .>

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15.0 - 20.0 years

5 - 9 Lacs

pune

Work from Office

About The Role Project Role : Performance Engineer Project Role Description : Diagnose issues that an in-house performance testing team has been unable to. There are five aspects to Performance Engineering:software development lifecycle and architecture, performance testing and validation, capacity planning, application performance management and problem detection and resolution. Must have skills : SAP for Utilities Billing Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Performance Engineer, you will engage in diagnosing complex issues that the in-house performance testing team has been unable to resolve. Your typical day will involve collaborating with various teams to analyze performance metrics, validate application performance, and contribute to capacity planning efforts. You will also be responsible for identifying potential bottlenecks and implementing solutions to enhance overall system performance, ensuring that applications meet the required standards of efficiency and reliability. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on performance metrics to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Utilities Billing.- Strong analytical skills to diagnose performance issues effectively.- Experience with performance testing tools and methodologies.- Knowledge of application performance management techniques.- Familiarity with capacity planning and resource allocation. Additional Information:- The candidate should have minimum 5 years of experience in SAP for Utilities Billing.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

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5.0 - 9.0 years

12 - 15 Lacs

hyderabad, chennai, bengaluru

Hybrid

Job Greeting We are Looking for Performance Test Engineer for a Contract to Hire role. 99 % Possibility of conversion in FTE role within 2-3 months, if you perform well. Performance Test Engineer Experience Range 5-7 Yrs We are looking for a highly skilled and experienced Senior Performance Test Engineer with 5+ years of experience to join our Quality Engineering team. Location Pune /Bangalore/ Hyderabad/Chennai. Salary - 5-6 Yrs -13 LPA, 6-8 Yrs - 15 LPA (Fixed CTC) Its a Contract to Hire role with One of Leading Technology Company. 99 % Possibility of conversion in FTE role within 2-3 months, if you perform well. Client Company One of Leading Technology Consulting Payroll Company One of Leading IT Services & Staffing Company ( This company has a presence in India, UK, Europe , Australia , New Zealand, US, Canada, Singapore, Indonesia, and Middle east. Do not change the subject line or do not create new email while sharing /applying for this position. Pls reply on this email thread only. Point to be remember. 1. Location Pune /Bangalore/ Hyderabad/Chennai. 2. Total 2 Rounds of Technical Interview and 1 round managerial round. First 2 rounds will be technical ( Virtual ) and managerial round would be mandatory face to face. 3. 3 Days hybrid in a week from Office. Performance Test Engineer Required Skills & Qualifications: Experience Range 5-7 Yrs Required Skills & Qualifications: Experience: 5+ years of proven experience as a Performance Test Engineer. Technical Skills: Performance Tools: Extensive hands-on experience with at least one major performance testing tool like JMeter or LoadRunner. Programming/Scripting: Proficiency in a programming language like Java, Python, or JavaScript for scripting test scenarios and custom logic. Monitoring Tools: Experience with Application Performance Monitoring (APM) tools to analyze metrics like response time, throughput, error rates, and resource utilization. Databases: Strong knowledge of SQL and database performance tuning. CI/CD: Experience integrating performance tests into a CI/CD pipeline. Interested parties can share their resume at (shant@harel-consulting.com) along with below details Summary Sheet ( Mandatory) Your Name Contact NO – Email ID - Total Experience – Experience in Performance Testing - Experience in JMeter - Experience in LoadRunner . Experience in Java - Experience in Python – Experience in JavaScript- Experience in Grafana, New Relic, or AppDynamic - Current CTC – Expected CTC – What is your notice period in your current Company- Are you currently working or not- If not working then when you have left your last company – Current location – Preferred Location – It’s a Contract to Hire role, Are you ok with that- Highest Qualification – Current Employer (Payroll Company Name) Previous Employer (Payroll Company Name)- Are you holding any Offer – Are you Expecting any offer - Are you open to consider Contract to Hire role , It’s a C2H Role- PF Deduction is happening in Current Company – PF Deduction happened in 2nd last Employer- PF Deduction happened in 3 last Employer – UAN Service History- Latest Photo - BR Shantpriya Chandra shant@harel-consulting.com Harel Consulting 9582718094.

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7.0 - 11.0 years

7 - 11 Lacs

bengaluru

Work from Office

Skill required: IX Intelligent Asset Management Operations - Asset Data Management Designation: Asset Performance Mgmt Senior Analyst Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Stay updated on industry best practices, What are we looking for Act as a key point of contact for clients regarding asset health management inquiries and issues. Roles and Responsibilities: Coordinate and perform contract analysis Qualification Any Graduation

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6.0 - 10.0 years

10 - 20 Lacs

bengaluru

Work from Office

Note: 5 Days WFO Exp:6+ Yrs Must have: Load runner, Splunk Monitoring tool Design and develop performance test scripts using LoadRunner Strong understanding of performance testing methodologies and tools Experience with web protocols.

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5.0 - 8.0 years

13 - 17 Lacs

hyderabad

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Performance Testing .Experience: 5-8 Years .>

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