Profile Summary: A result-oriented and diligent Collection Executive with 1-3 years of experience in NBFC sector, specializing in personal loan collections. Proven expertise in managing delinquent accounts, reducing non-performing assets (NPAs), and maintaining healthy recovery rates through effective follow-ups, negotiation skills, and customer relationship management. Strong knowledge of loan recovery protocols, legal guidelines, and collection tools such as dialers, CRM, and field recovery methods. Key Responsibilities: Manage and follow up on overdue personal loan accounts through calls, emails, and field visits. Negotiate payment plans with borrowers to ensure timely repayments. Maintain daily/weekly/monthly MIS reports on collections performance. Coordinate with legal teams for initiating recovery proceedings on chronic defaulters. Update customer contact details and repayment status in CRM systems. Ensure compliance with RBI and company guidelines in all recovery actions. Conduct skip tracing to locate absconding borrowers. Handle customer disputes and queries to maintain positive customer relations. Achieve monthly and quarterly recovery targets as assigned by management. Key Skills: Collections & Recovery (Personal Loans) Customer Negotiation & Communication Skip Tracing NPA Management Field Collections Tele-calling & CRM Tools Basic Legal Understanding of Recovery Process Documentation & Reporting (MIS) Qualification: Applicant should be graduate or higher . DRA certified Interested candidate can share resume at hr@trulendservice.com CTC - Between 2.40 Lac to 3.6 Lac Annual