We are seeking a highly experienced ServiceNow Platform Manager to lead the strategic direction, development, and operational excellence of our ServiceNow platform within the region. This role is pivotal in aligning regional ServiceNow initiatives with the global Center of Excellence (CoE) vision, ensuring delivery of robust, scalable, and value-driven ServiceNow solutions. Key Responsibilities: Develop and drive the regional ServiceNow platform strategy aligned with the global CoE vision. Define and implement architectural standards, guidelines, and frameworks for ServiceNow projects. Collaborate with the global CoE to blueprint, document, and review end-to-end ServiceNow application architecture and solutions. Design reusable components, assets, and processes to support scalable ServiceNow API and integration projects. Enforce platform standards, technical best practices, and development patterns across the region. Lead and mentor the regional ServiceNow Factory on advanced development concepts and provide hands-on technical guidance. Oversee and review IT4IT and business workflow demands; conduct technical feasibility analysis and manage regional backlogs. Deliver enhancements, new features, and evolution needs through effective backlog and resource management. Drive operational excellence by delivering world-class RUN services for all ServiceNow users in the region. Engage with IT stakeholders to advocate for ServiceNow capabilities aligned with IT4IT strategy. Develop and maintain a high-quality, user-friendly ServiceNow knowledge base. Conduct regional demos, user training, and adoption sessions for new features and modules. Govern the regional ServiceNow Factory with a solid, transparent delivery and compliance framework. Assess and document organizational impacts of ServiceNow solutions to support business transformation. Serve as the regional ServiceNow subject matter expert and key technical liaison to the global ServiceNow team. Required Qualifications: 15+ years of experience in technical consulting, IT management, and ServiceNow delivery leadership. Proven experience in managing ServiceNow platforms including ITSM, ITBM, APM, ITOM, and business workflows. Deep understanding of IT4IT framework and its real-world application across IT strategy, execution, and governance. Demonstrated success in leading diverse technical teams and managing key stakeholder expectations. Hands-on experience across ServiceNow lifecycle (BUILD, CONFIGURE, RUN) and business workflow delivery. Minimum 10 years of direct experience with ServiceNow, preferably as a platform manager, product owner, or equivalent. Strong architectural, integration, and solution design skills for complex enterprise environments. Exceptional analytical, problem-solving, and presentation skills; capable of communicating with executive and technical audiences. Experience with agile methodologies and governance processes in a global enterprise setting. ServiceNow certifications highly preferred (e.g., Certified System Administrator, Certified Application Developer). Strong interpersonal skills, adept at leading multicultural teams and driving cross-functional collaboration. Proficiency in mapping IT4IT processes to ServiceNow functions and bridging conceptual and operational gaps. To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com EA License No.: 18S9405: EA Reg.No. R1437986 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events. Show more Show less
We are seeking a highly experienced ServiceNow Platform Manager to lead the strategic direction, development, and operational excellence of our ServiceNow platform within the region. This role is pivotal in aligning regional ServiceNow initiatives with the global Center of Excellence (CoE) vision, ensuring delivery of robust, scalable, and value-driven ServiceNow solutions. Key Responsibilities :. Develop and drive the regional ServiceNow platform strategy aligned with the global CoE vision. Define and implement architectural standards, guidelines, and frameworks for ServiceNow projects. Collaborate with the global CoE to blueprint, document, and review end-to-end ServiceNow application architecture and solutions. Design reusable components, assets, and processes to support scalable ServiceNow API and integration projects. Enforce platform standards, technical best practices, and development patterns across the region. Lead and mentor the regional ServiceNow Factory on advanced development concepts and provide hands-on technical guidance. Oversee and review IT4IT and business workflow demands; conduct technical feasibility analysis and manage regional backlogs. Deliver enhancements, new features, and evolution needs through effective backlog and resource management. Drive operational excellence by delivering world-class RUN services for all ServiceNow users in the region. Engage with IT stakeholders to advocate for ServiceNow capabilities aligned with IT4IT strategy. Develop and maintain a high-quality, user-friendly ServiceNow knowledge base. Conduct regional demos, user training, and adoption sessions for new features and modules. Govern the regional ServiceNow Factory with a solid, transparent delivery and compliance framework. Assess and document organizational impacts of ServiceNow solutions to support business transformation. Serve as the regional ServiceNow subject matter expert and key technical liaison to the global ServiceNow team. Required Qualifications :. 15+ years of experience in technical consulting, IT management, and ServiceNow delivery leadership. Proven experience in managing ServiceNow platforms including ITSM, ITBM, APM, ITOM, and business workflows. Deep understanding of IT4IT framework and its real-world application across IT strategy, execution, and governance. Demonstrated success in leading diverse technical teams and managing key stakeholder expectations. Hands-on experience across ServiceNow lifecycle (BUILD, CONFIGURE, RUN) and business workflow delivery. Minimum 10 years of direct experience with ServiceNow, preferably as a platform manager, product owner, or equivalent. Strong architectural, integration, and solution design skills for complex enterprise environments. Exceptional analytical, problem-solving, and presentation skills; capable of communicating with executive and technical audiences. Experience with agile methodologies and governance processes in a global enterprise setting. ServiceNow certifications highly preferred (e.g, Certified System Administrator, Certified Application Developer). Strong interpersonal skills, adept at leading multicultural teams and driving cross-functional collaboration. Proficiency in mapping IT4IT processes to ServiceNow functions and bridging conceptual and operational gaps. Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https to stay informed about new opportunities and events. (ref:hirist.tech) Show more Show less
About The Role We are seeking a highly skilled and experienced Senior .NET Full Stack Developer to join our remote development team. This is a critical role for a seasoned technologist who thrives in a fast-paced, agile environment and can contribute across the software development lifecycle. You will be responsible for designing, developing, and maintaining scalable, high-performance software solutions using the latest .NET and Angular technologies. Key Responsibilities Design and implement scalable, secure, and high-performing full stack solutions using C# and Angular. Apply architectural and design patterns to ensure robust system design and development. Write clean, efficient, and well-documented code following best practices and coding standards. Conduct thorough unit, integration, and automated testing to ensure application reliability. Collaborate closely with product managers, UI/UX designers, and QA teams to translate business requirements into technical solutions. Provide accurate effort estimations and timelines during sprint planning. Identify and resolve performance bottlenecks, bugs, and other functional issues across the stack. Drive improvements in system performance, scalability, and maintainability. Uphold high standards for code quality through code reviews, refactoring, and automated processes. Contribute to the evolution of development practices and advocate for continuous improvement. Required Qualifications 10+ years of hands-on experience in backend development with C# and the .NET ecosystem. Expertise in modern .NET versions (.NET 6/7/8) for building cross-platform applications. Strong experience with Angular (latest versions), including component-based architecture and reactive programming. In-depth knowledge of advanced C# features such as async/await, LINQ, dependency injection, etc. Solid understanding of algorithms, data structures, and system design principles. Proven experience with Entity Framework Core and Transact-SQL for efficient database access. Proficiency with source control and CI/CD tools like Git, Jenkins, Azure DevOps, and SVN. Comfortable working in both Windows and Linux environments; shell scripting experience is a plus. Ability to debug and analyze issues without relying on a visual debugger. Experience with .NET CLI and maintaining test suites using unit and integration testing frameworks. Strong experience working in an Agile/Scrum development environment. Preferred Skills Experience with cloud platforms (Azure, AWS, GCP). Familiarity with microservices architecture and containerization (Docker, Kubernetes). Exposure to frontend testing tools and frameworks (Jasmine, Karma, etc. Knowledge of DevSecOps practices and secure coding standards (ref:hirist.tech) Show more Show less
We are seeking a highly experienced Lead ServiceNow Developer to spearhead the design, development, and governance of our ServiceNow platform in alignment with the global ServiceNow Center of Excellence (CoE) vision. This role will provide technical leadership, ensure delivery excellence, and drive adoption of ServiceNow solutions across the region, enabling business transformation and IT service optimization. Responsibilities: Lead the overall technical approach for the ServiceNow platform, ensuring alignment with global CoE vision and regional delivery outcomes. Define, develop, and implement standards, guidelines, frameworks, and patterns for ServiceNow projects. Blueprint and document end-to-end application architecture of ServiceNow solutions in collaboration with the global CoE. Perform technical solution design reviews and provide recommendations to ensure consistency and compliance. Design reusable assets, components, and frameworks to facilitate ServiceNow API and integration projects. Establish, cascade, and enforce ServiceNow platform standards, patterns, and governance frameworks. Lead, mentor, and provide hands-on delivery guidance to the ServiceNow Factory team on advanced development concepts. Review and analyze IT4IT and business workflow demands for technical feasibility; manage zone-level ServiceNow backlog. Manage delivery of new features, enhancements, and platform evolution needs through the regional ServiceNow Factory. Ensure operational excellence by driving world-class RUN services for all ServiceNow users in the region. Engage with IT stakeholders to promote ServiceNow offerings and demonstrate alignment with IT4IT strategy (e.g., Strategy to Portfolio, Demand to Project, IT Service Management, Application Portfolio Management, Governance, Security & Compliance). Develop and maintain a high-quality ServiceNow knowledge base. Deliver demos and training sessions on new ServiceNow features to regional stakeholders. Govern the ServiceNow Factory with a solid operating framework to ensure compliance, scalability, and sustainability. Assess and document the impact of ServiceNow solutions on business operations and transformation objectives. Act as the ServiceNow SME, collaborating with global ServiceNow teams to provide technical leadership and knowledge sharing. Support ServiceNow upgrades, scheduled maintenance, new releases, and other global CoE-driven activities. Requirements: 12+ years of experience in technical consulting/managerial roles with a strong focus on the ServiceNow platform. Proven expertise in Agile management, delivery management, and resource management. Strong understanding of the IT4IT framework (The Open Group) and its application within ServiceNow. Demonstrated success in managing stakeholder expectations across functional and non-functional deliverables. Strong presentation and communication skills, with the ability to engage diverse audiences. Extensive hands-on experience across BUILD, CONFIGURE, and RUN phases of ServiceNow modules, including: IT Business Management (ITBM) IT Service Management (ITSM) Application Portfolio Management (APM) IT Operations Management (ITOM) Proficiency in ServiceNow workflow engines and delivery of business workflow use cases. 10+ years of direct ServiceNow experience, ideally as a platform owner, platform manager, or product owner. Strong background in IT solution design and development with ServiceNow technologies. 5+ years of proven IT and business process design experience. ServiceNow certifications (CSA, CAD, CIS, or CTA) highly preferred. Strong interpersonal skills to collaborate with multi-cultural and geographically distributed teams. Analytical, innovative, and problem-solving mindset, with the ability to challenge current models and propose scalable solutions. Skilled in mapping IT4IT processes to ServiceNow functions, addressing gaps between conceptual and operational models. Proven ability to run governance of ServiceNow platforms in complex enterprise environments. To apply, simply click the "Apply" button or send your updated profile to [HIDDEN TEXT] EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events. Show more Show less
We are seeking a highly experienced Lead ServiceNow Developer to spearhead the design, development, and governance of our ServiceNow platform in alignment with the global ServiceNow Center of Excellence (CoE) vision. Role This role will provide technical leadership, ensure delivery excellence, and drive adoption of ServiceNow solutions across the region, enabling business transformation and IT service : Lead the overall technical approach for the ServiceNow platform, ensuring alignment with global CoE vision and regional delivery outcomes. Define, develop, and implement standards, guidelines, frameworks, and patterns for ServiceNow projects. Blueprint and document end-to-end application architecture of ServiceNow solutions in collaboration with the global CoE. Perform technical solution design reviews and provide recommendations to ensure consistency and compliance. Design reusable assets, components, and frameworks to facilitate ServiceNow API and integration projects. Establish, cascade, and enforce ServiceNow platform standards, patterns, and governance frameworks. Lead, mentor, and provide hands-on delivery guidance to the ServiceNow Factory team on advanced development concepts. Review and analyze IT4IT and business workflow demands for technical feasibility; manage zone-level ServiceNow backlog. Manage delivery of new features, enhancements, and platform evolution needs through the regional ServiceNow Factory. Ensure operational excellence by driving world-class RUN services for all ServiceNow users in the region. Engage with IT stakeholders to promote ServiceNow offerings and demonstrate alignment with IT4IT strategy (e.g., Strategy to Portfolio, Demand to Project, IT Service Management, Application Portfolio Management, Governance, Security & Compliance). Develop and maintain a high-quality ServiceNow knowledge base. Deliver demos and training sessions on new ServiceNow features to regional stakeholders. Govern the ServiceNow Factory with a solid operating framework to ensure compliance, scalability, and sustainability. Assess and document the impact of ServiceNow solutions on business operations and transformation objectives. Act as the ServiceNow SME, collaborating with global ServiceNow teams to provide technical leadership and knowledge sharing. Support ServiceNow upgrades, scheduled maintenance, new releases, and other global CoE-driven activities. Requirements 12+ years of experience in technical consulting/managerial roles with a strong focus on the ServiceNow platform. Proven expertise in Agile management, delivery management, and resource management. Strong understanding of the IT4IT framework (The Open Group) and its application within ServiceNow. Demonstrated success in managing stakeholder expectations across functional and non-functional deliverables. Strong presentation and communication skills, with the ability to engage diverse audiences. Extensive hands-on experience across BUILD, CONFIGURE, and RUN phases of ServiceNow modules, including: IT Business Management (ITBM). IT Service Management (ITSM). Application Portfolio Management (APM). IT Operations Management (ITOM). Proficiency in ServiceNow workflow engines and delivery of business workflow use cases. 10+ years of direct ServiceNow experience, ideally as a platform owner, platform manager, or product owner. Strong background in IT solution design and development with ServiceNow technologies. 5+ years of proven IT and business process design experience. ServiceNow certifications (CSA, CAD, CIS, or CTA) highly preferred. Strong interpersonal skills to collaborate with multi-cultural and geographically distributed teams. Analytical, innovative, and problem-solving mindset, with the ability to challenge current models and propose scalable solutions. Skilled in mapping IT4IT processes to ServiceNow functions, addressing gaps between conceptual and operational models. Proven ability to run governance of ServiceNow platforms in complex enterprise environments. (ref:hirist.tech)