Location: Chennai Working Days: Monday to Saturday Timings: 9:30 AM to 6:30 PM Mode of Work: Work from Office About the Role: We are looking for enthusiastic and confident Telecallers to join our team at PenCap. In this role, you will connect with students and working professionals, understand their interests and career goals, and guide them toward suitable Cybersecurity and Skill-based programs. Your key responsibility will be to build rapport, create trust, and schedule counselling sessions with our Career Advisors. This role requires strong communication skills, active listening, and a student-first mindset. Key Responsibilities: 1.Make outbound calls to students and working professionals to explain our Cybersecurity and skill development programs. 2.Understand their career goals, learning needs, and motivations for upskilling. 3.Schedule virtual counselling or demo sessions with our Career Advisors. 4.Maintain accurate call logs, follow-ups, and lead status in the CRM system. 5.Ensure high student engagement and achieve set targets through effective communication and follow-through. 6.Coordinate closely with the counselling team to ensure smooth session scheduling and lead handover. Requirements: 1.Minimum 6 months – 2 years of experience in telecalling / customer service / EdTech sales preferred. 2.Excellent verbal communication skills in English (knowledge of Tamil or other regional languages is an added advantage). 3.Strong listening ability with a consultative and empathetic approach toward student queries. 4.Ability to handle rejections professionally and maintain a positive, goal-oriented mindset. 5.Basic computer proficiency with experience in CRM tools, lead tracking, and documentation. Why Join Us: -Opportunity to work with one of the fastest-growing EdTech organizations. -Attractive incentives and performance-based rewards. -Positive and growth-oriented work environment. Why Join Us? At the PenCap Institute of Excellence, you’ll be part of a fast-growing education brand that’s shaping the future of education across the globe. You’ll have the chance to positively impact students' lives and guide them on their educational journey in the booming field of Cyber Security. Join us and be a part of a dynamic, supportive team that values growth, innovation, and student success.
Location: Chennai, India Company: PenCap Institute of Excellence Job Description Are you passionate about helping students achieve their educational and career goals? Do you have a knack for guiding students and families through academic programs and admissions processes? The PenCap Institute of Excellence is looking for a motivated Academic Counselor in Chennai to join our team. This role is ideal for candidates with excellent communication, interpersonal skills, and experience in EdTech sales or student counseling. As an Academic Counselor, you will provide essential academic counseling and career guidance to prospective students, helping them navigate course offerings, admissions requirements, and career opportunities in the analytics industry. You will be a key part of our admissions team, working closely with students and their families to drive student enrollments and support student retention. Key Responsibilities Student Counseling: Provide personalized guidance to prospective students on PenCap academic programs, course offerings, fees, curriculum, and prerequisites. Admissions Assistance: Guide students through the admission process, including application submissions, interviews, and document verification to ensure a seamless experience. Lead Follow-Up and Conversion: Follow up with potential leads and inquiries, using lead conversion techniques to drive student enrollments. Presentations & Online Counseling: Conduct engaging presentations, online counseling, and face-to-face meetings to explain the features, benefits, and career opportunities associated with PenCap's courses. Record Maintenance: Maintain accurate records of student counseling sessions, follow-up actions, and feedback in alignment with data management best practices. Career Counseling: Provide career advice on job opportunities, certifications, and upskilling relevant to the analytics industry to help students achieve their professional goals. Collaboration: Work closely with the marketing and admissions teams to drive enrollments, meet student intake targets, and achieve organizational goals. Industry Awareness: Stay updated on the latest trends in education and analytics to provide informed, insightful guidance. Relationship Building: Build positive relationships with students, parents, and educational partners to foster student engagement and retention. Preferred Candidate Profile Experience: Minimum of 1 year in EdTech sales, academic counseling, or a related field. Communication Skills: Excellent English communication and presentation skills, both verbal and written. Interpersonal Skills: Strong customer-facing and interpersonal skills with a charismatic, competitive, and enthusiastic personality. Negotiation Skills: Ability to engage prospective students and their families effectively, with strong negotiation skills to support lead conversion. Technical Skills: Proficiency in Microsoft Office and familiarity with CRM tools or other record-keeping systems for effective data management. Why Join Us? At the PenCap Institute of Excellence, you’ll be part of a fastest growing education brand that’s shaping the future of education across the globe. You’ll have the chance to positively impact students' lives and guide them on their educational journey in the booming field of Cyber Security. Join us and be a part of a dynamic, supportive team that values growth, innovation, and student success.
As a Telecaller at PenCap in Chennai, you will play a crucial role in connecting with students and working professionals, understanding their career goals, and guiding them towards suitable Cybersecurity and Skill-based programs. Your main responsibilities will include making outbound calls, scheduling counselling sessions, and maintaining accurate call logs. To excel in this role, you will need strong communication skills, active listening abilities, and a student-first mindset. Key Responsibilities: - Make outbound calls to explain Cybersecurity and skill development programs - Understand career goals, learning needs, and motivations for upskilling - Schedule virtual counselling or demo sessions with Career Advisors - Maintain accurate call logs, follow-ups, and lead status in the CRM system - Ensure high student engagement and achieve set targets through effective communication - Coordinate closely with the counselling team for smooth session scheduling and lead handover Qualifications Required: - Minimum 6 months to 2 years of experience in telecalling, customer service, or EdTech sales preferred - Excellent verbal communication skills in English with knowledge of Tamil or other regional languages as an added advantage - Strong listening ability with a consultative and empathetic approach towards student queries - Ability to handle rejections professionally and maintain a positive, goal-oriented mindset - Basic computer proficiency with experience in CRM tools, lead tracking, and documentation Joining PenCap offers you the opportunity to work with a rapidly growing EdTech organization, attractive incentives, and a positive work environment focused on growth and success. At the PenCap Institute of Excellence, you will be part of a dynamic team that values innovation and student success, with the chance to positively impact students" educational journey in the field of Cyber Security.,