We are looking for a Retention Manager with an entrepreneurial streak. For our upcoming high growth venture, we are in the process of building a pilot team to achieve this objective by scaling our proven processes to Pan India and internationally. The right incumbent would be the one to hit the ground running from day 1, a visionary who can see the big picture, willing to meet the current challenges within timelines in limited resources. A performance driven individual, who can head our Retention department which is projected to have a large size Kit19 is a bootstrapped B2B SaaS platform that endeavours to provide a single combined solution to automate Sales, Marketing and Customer Services for businesses while tracking the productivity of their staff too. Besides automating the day to day business operations, the platform doubles as a unified communication platform and boasts of many integrations/ tools that businesses often need in their processes. Due to our unique offerings and hand holding that most big players in our domain lack, we have been able to migrate quite a few customers from the likes of Zoho CRM, hubspot and Salesforce. Without any external fundings and with limited resources, we've been able to generate a steady revenue through subscriptions and on demand services. We are targeting a 2% market share and an ARPU of 1 Lakhs Rs in the total addressable market of 30 million SMBs in India alone. Simultaneously, we would like to start our global operations from the APAC zone. Currently, our marketing teams consist of inside sales, retail sales, direct field sales and partner sales. Our internal processes are tried and tested and ready for scale. Please revert if our synergies match . Qualifications BCA/ B.Tech in CS will be considered. Must be a Individual performer. Compensation Fixed upto 50K + Variable upto 50K + Incentives Roles & Responsibility Customer Retention and Customer Satisfaction skills Analytical Skills for data analysis and decision-making Strong Communication skills for interacting with customers Experience in Customer Service roles Excellent problem-solving abilities Ability to work in a fast-paced environment Team handling experience

🚀 We’re Hiring! Join the Revolution in AI-driven Automation 🌐 Are you a seasoned sales pro tired of the same old routine? Looking for stability and a career where the future is heading ? 📢 Kit19 is hiring Inside Sales Professionals with 5+ years of experience to lead global sales in the fast- growing SaaS automation space. ✨ Be a part of the AI-driven future 🌍 Work with a global client base 📍 Location: Vikaspuri, PVR Complex, Delhi 📧 Send your resume to: hr@pelsoftlabs.in 👉 If you know someone who fits this role, tag them below or share this post! #SalesJobs #InsideSales #SaaSHiring #JoinOurTeam #Kit19 #AIJobs #AutomationCareers #NowHiring #DelhiJobs #CareerGrowth #B2BSales #TechSales #SalesSpecialist

Responsibilities: ➔ The incumbent will be required to do the Lead Generation, Pitching. ➔ Booking an online Demo of CRM software. ➔ Product demonstration through online portals like Zoom / Meet ➔ Upselling to existing clients, acquire new clients. ➔ Do Renewal & Retention Management. ➔ Manage setup of customers by coordinating with the technical team. ➔ Handle escalations , provide support to clients immediately. ➔ Maintain customer relations. Recruiter Requirements: - 10- 20 yrs' experience in Business development, Technical sales , Customer relationship management, Hardcore Sales, Software Sales. - Technical background candidates preferred. - Good presentation skills. - Strong Written & Verbal communication. - Previous successful sales experience. - Self-motivated with the ability to work independently and handle the team of the retention department. Qualification: BCA or B.Tech candidate can apply. Kit19 is a bootstrapped and profitable B2B SaaS platform that endeavours to provide a single combined solution to automate Sales, Marketing and Customer Services for businesses while tracking the productivity of their staff too. Besides automating the day to day business operations, the platform doubles as a unified communication platform and boasts of many integrations/ tools that businesses often need in their processes. 2. Kit19 is an economical single suite to manage Sales, Marketing, Support and Staff Productivity. It is created as a solution to the problems faced by the businesses that result in Inconsistent Sales, over dependence on staff which is often due to the mismanagement of the information vital for decision making, lack of tools to monitor staff productivity and lack of skills in creating a consistent online presence. The existing solutions for these problems are costly and are unable to provide the kind of hand holding that new technology adopters require. Kit19 is also inbuilt with a marketing & promotion automation tool for businesses of any size that considerably reduces the manual work from marketing & promotion activities through automated work-flows & WhatsApp/SMS/Mail /Voice campaigns. From lead automation to follow ups till closure and beyond, Kit19 automates most of the repetitive activities so the businesses could close more leads and keep their customers engaged without having to follow-up cumbersome processes of segmenting, targeting and sending campaigns. The e-shop, surveys, landing pages & support ticket management can also be automated through work-flows that are defined once and the solution keeps following them perpetually.