Pega Support Operations Developer

Pega Support Operations Developer
Location: HyderabadExperience: 10+ YearsJob Overview:

Responsibilities

• Provide resolution of External Client & Internal Cigna Prior Authorization incidents on a day to day basis.
• Interact with multiple teams including TPO teams, SE teams, Operations teams, EOCC, and associated IT teams in pursuit of Incident Management resolution issues.
• Leverage Prior Authorization knowledge to streamline Incident Ticket resolution.
• Contribute to 24x7 support of Critical Incidents.
• Respond to alert monitoring for the production environment to identify issues before user impacts are observed.
• Provide status reporting of urgent issues to Leadership.
• Understand business impact for issues through daily interactions with team members and users.
• Provide Incident root cause analysis for identified production issues. Closely track Root Cause Analysis discussions to drive them to resolution.
• Ensure production issues are resolved and communicated to stakeholders within SLA requirements.
• Support for Prior Authorization application suite.
• Resolve Production Tickets within defined SLA limits.
• Contribute toward the resolution of escalated Managed Incidents in an expedited manner.
• Be able to provide 24x7 on call Production Support as needed.
• Represent the Prior Authorization IT point of view in Discussions with Operations/Business teams.
• Provide 1/1 Yearly Support
• Perform daily system health check functions.

Qualifications

Required Skills:

• 3-4 years of Pega experience
• 1-3 years of experience in the Pharmacy/Medical Industry Prior Authorization workflows
• 1-3 years of IT experience in a support role
• Strong verbal & written communication skills
• Pega knowledge
• Java technology knowledge beneficial
• SQL knowledge
• 1-3 years BPM/workflow experience
• 1-3 years XML/HTML experience
• Incident & Problem Management Experience Required
• Service Now Experience Required

Required Experience & Education:

• 2-4 years of experience in the Pharmacy/Medical Industry Prior Authorization workflows
• 1-3 years of experience with Pega Case Management
• Proven experience participating on technical teams
• Experience with onshore/offshore model.
• College degree (Bachelor) in related technical/business areas or equivalent work experience.